Overview

Please do not hesitate to contact the ITS Help Desk as soon as you can, when you

encounter technical issues with ITS-supported services or UWF-owned devices
- see the Canvas Support section below for additional details about Canvas Support
have questions, comments, concerns, or requests regarding the services ITS provides or supports
have experienced a potential data breach that involves UWF systems, services, networks, or data

Known issues

Please know that the ITS Help Desk maintains public Technology Alerts and Technology Alerts - Notes and Workarounds pages. These pages list alerts, notes, and workarounds for various widespread outages and other tech issues that affect UWF.

Ways to report technical issues to the ITS Help Desk

Call us

Call us at 850.474.2075 during our "Fully Staffed" or "Limited Staff" hours of operation.

Be in front of a desktop or laptop computer when you call. We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.

Email us

Email us at helpdesk@uwf.edu during our "Fully Staffed" or "Limited Staff" hours of operation.

Submit a support ticket

For prospective, current, or former students; or for former employees

For current employees

Submit the Student ITS Support Ticket

Submit the Facstaff ITS Support Ticket

Visit ITS Service Catalog, to see a list of the commonly requested services that ITS provides to UWF, as well as the preferred methods to obtain these services.
Visit Jira Service Desks, to see a list of all available support tickets an employee could submit.
- Please know that some of these support tickets are restricted to certain departments and populations.

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If you're able to log in to MyUWF, then you likely have active MyUWF/ArgoNet credentials.
If you're unable to log in to MyUWF, then you may to do one of the following:
- Activate your MyUWF/ArgoNet account, or
- Recover your MyUWF/ArgoNet username or password.

Then publish a comment on that already existing ticket.

Visit UWF Service Desks and click Requests at the top right, to view and update your existing tickets.

Visit us

Visit us in Building 79 during our "Face-to-face" support hours.

Bring the devices that are experiencing issues.

Bring your photo ID too, just in case we have to verify your identity.

Response times

We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.

For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.

If a widespread issue occurs when UWF is closed, and this issue impacts services that ITS supports, then ITS will respond as soon as we can.

Employees should also review our ITS Help Desk Response and Resolution Expectations for additional details.

Canvas Support

UWF users should contact the UWF ITS Help Desk, if they can't log in to Canvas.

If UWF users are able to log in to Canvas and experience issues, then please know that Canvas has its own technical support:

For students
- Their instructors
- Canvas Support -- Student Guide
- Phone number for Canvas Support – 1-844-866-3349
- Students can also chat with Canvas Support online, via the Help menu in Canvas.
For faculty/instructors
- Faculty Support (provided by UWF's Center for Teaching, Learning, and Technology)
- Canvas Support -- Instructor Guide
- Phone number for Canvas Support – 1-833-400-5564
- Instructors can also chat with Canvas Support online, via the Help menu in Canvas.

Related info

For students
- Computer Purchase
- ITS Help Desk Software Support Standards for Students
For employees
- Computer Purchase
- ITS Help Desk Software Support Standards for Faculty and Staff