Please consult the External IT Services Status page for vendor status information.


  Current Alerts
Alert PriorityDate PostedAlert
Priority 3 Jul 18, 2025 9:11AM Duplicate Jira Tickets   Users are reporting that duplicate copies of some old tickets are showing up in their Jira projects despite having been closed or deleted previously. ITS is working with the vendor to fix the issue.
  Future Alerts
Alert PriorityDate ScheduledAlert
Notice Jul 29, 2025
8:00AM - 9:00AM
Nautilus Card system unavailable   The Nautilus Card system will be unavailable Tuesday, July 29th from 8:00am to 9:00am due to a software upgrade. There will be limited door access availability, and no financial transactions will be allowed during this time.
Notice Aug 4, 2025
6:00AM - 10:00AM
Possible Network Issues   Users may encounter issues with connecting to the wireless network on August 4th from 6:00 AM to 10:00 AM due to planned maintenance.


  Visit Reporting technical issues to the ITS Help Desk to request assistance from ITS.

  Consult the ITS Service Catalog for a complete list of services available.

  Reference the Notes and Workarounds for more information about alerts & workarounds.

  Planned maintenance typically occurs within published maintenance windows.

  Report an IT Security Incident.

Alert LegendMeaning
Priority 1

The system is completely down. No one can use it at this time.

Priority 2 or
Priority 3
  • The system has bugs that may affect some users.
  • The system may be down for some users, but not all.
Notice

The system has upcoming maintenance or upgrades scheduled.  The system may be down during this period



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu