Overview

Contact the ITS Help Desk as soon as you can, when you

Known issues

The ITS Help Desk maintains public Technology Alerts and Technology Alerts - Notes and Workarounds pages.  These pages list alerts, notes, and workarounds for various widespread outages and other tech issues that affect UWF.

Ways to report technical issues to the ITS Help Desk


Call us

Call us at 850.474.2075 during our "Fully Staffed" or "Limited Staff" hours of operation.

Be in front of a desktop or laptop computer when you call.  We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.

Email us

Email us at helpdesk@uwf.edu during our "Fully Staffed" or "Limited Staff" hours of operation.

Submit a support ticket

For prospective, current, or former students; or for former employeesFor current employees


  • Visit ITS Service Catalog, to see a list of the commonly requested services that ITS provides to UWF, as well as the preferred methods to obtain these services.
  • Visit Jira Service Desks, to see a list of all available support tickets an employee could submit.
    • Some request forms are restricted to certain departments and populations.


Submitting a support ticket requires active MyUWF/ArgoNet credentials.


If a ticket already exists for your issue....

Then publish a comment on that already existing ticket.

Visit UWF Service Desks and click Requests at the top right, to view and update your existing tickets.

Visit us

Visit us in Building 79 during our "Face-to-face" support hours.

Bring the devices that are experiencing issues.

Bring your photo ID too, just in case we have to verify your identity.

Response times

We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.

For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.

  • If a widespread issue occurs when UWF is closed, and this issue impacts services that ITS supports, then ITS will respond as soon as we can.

Employees should also review our ITS Help Desk Response and Resolution Expectations for additional details.

Canvas Support

UWF users should contact the UWF ITS Help Desk if they can't log in to Canvas

UWF users who can log in to Canvas but require assistance should contact Canvas Support directly using the options below.

Related info



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu

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