Overview


This is the reporting procedure for the UWF community to use upon discovering an IT security incident such as a data breach or evidence of internal or external malicious hacking.

How to Report

Report actual or suspected IT security incidents as soon as possible so that work can begin to investigate and resolve them.

If the incident poses any immediate danger, call 911 to contact law enforcement authorities immediately.

Steps

  1. Verify (as best as you can) that this is a valid incident (see below "What is an Incident?)
  2. IF you determine this is an incident then YOU MUST REPORT IMMEDIATELY (at least within 24hrs) email ITSecurity@uwf.edu OR call the ITS Helpdesk at 850-474-2075

What is an Incident?

An IT security incident is attempted or actual:

  • Unauthorized access, use, disclosure, modification, or destruction of information
  • Interference with information technology operation
  • Violation of explicit or implied acceptable use policy or of the Information Security and Privacy Policy

Examples include:

  • Compromised user accounts
  • Computer system intrusion
  • Ransomware infection
  • Unauthorized access to, or use of, systems, software, or data
  • Unauthorized changes to systems, software, or data
  • Loss or theft of equipment used to store or work with sensitive university data
  • Denial-of-service attack
  • Interference with the intended use of IT resources

Why Report an Incident?

Important information regarding reporting

  • FDLE will not work a criminal case unless there is a loss.
  • Florida requires either the victim or the suspect to be located in Florida in order to charge someone with a crime. For example in the recent fraud-attempt emails UWF cannot be treated as a victim since the vendor is at a loss if goods are shipped.
  • FBI will rarely get involved in cases where there is a monetary loss of less than $10,000

Related Guidelines

UWF (IT) Incident Response Guidelines (for UWF employees only)



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu

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