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ITS ALERT - Windows + Crowdstrike Outage
ALERT - URGENT
We're experiencing a worldwide issue with "Crowdstrike" antivirus on all Windows computers, causing an endless boot-loop requiring manual fixes (~20 mins each at least). This impacts many employees, as encryption complicates the process. Airports and businesses globally are affected.
We've prioritized life-safety and critical systems are operational (e.g., police, Banner servers). Most office staff will be without working computers until resolved. Suggest advising non-essential personnel to stay home today to lessen campus impact. IT staff are on foot addressing the issue but are limited in number.
⚠️ IF YOUR COMPUTER IS IMPACTED please report it via an ITS Help Desk Ticket. Please include the physical location of the computer and if possible the asset tag or service tag.
https://jira.uwf.edu/servicedesk/customer/portal/9/create/56
If you perform a critical business function (or life-safety) and your computer is down because of this issue, please work with your Department Head or Dean to enter a prioritization request to ITS.
Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| External IT Services Status (Vendor Status Information) | UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages. | N/A |
| Updating the statuses of Jira tickets | If you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy. | 2022-09-20 |
| Kognito | Some users are being told inside of Kognito that their training courses are incomplete despite finishing both the course and the post-course survey. The recommended fix is an internal record update by ITS. | 2023-08-23 |
| Jira Date Fields | When filling out a date field on a Jira form, it's recommended to use the pop-up calendar. You will need to select the date, then click the "Confirm" button in the bottom left in order to fill in the field.
| 2024-02-01 |
| Filer Path Issues | Issue with Existing Mapped Drive(s) We have received reports from some Windows users experiencing issues with losing their existing mapped drives due to changes made on 6/1/2024.
| 2024-06-04 |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted either on this page, or our main Technology Alerts page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
- Notices* will be posted if an outage is planned for high impact services.
* Other changes may occur during our posted maintenance windows that will not have a formal notice.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue (if there are any)
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed