Feb 19, 17:32 EST
Resolved - The deployed fix for this incident has resolved the issue. We will continue to monitor these results.

Feb 19, 16:30 EST
Monitoring - We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.

Feb 19, 12:47 EST
Identified - We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

Feb 19, 09:35 EST
Investigating - We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

Please check back here or subscribe to updates for any changes.

Feb 20, 12:39 EST
Resolved - The regions of CA, and EU are fully restored and schedules are triggering again.

Feb 20, 12:18 EST
Update - The Australia Pacific region is fully restored, and schedules are triggering on time again.
Team is currently applying the remaining fixes to the EU and CA regions.

Feb 20, 11:19 EST
Identified - Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions.
Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected.
Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available.

Thank You,
Your Ellucian Team

Feb 21, 05:00 UTC
Completed - The scheduled maintenance has been completed.

Feb 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 12, 08:53 UTC
Scheduled - We will be conducting maintenance on Jamf School infrastructure on February 21 2026 at 02:00 UTC. We expect this to be zero downtime maintenance. You may experience slight performance degradation during the maintenance.

Dec 14, 08:22 PST
Completed - The scheduled maintenance has been completed.

Dec 14, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 14, 05:53 PST
Scheduled - We will be undergoing scheduled maintenance during this time.

Feb 7, 12:12 PST
Completed - February 7, 2026 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance.

Feb 7, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 7, 05:41 PST
Scheduled - Turnitin will take a 6-hour maintenance on February, 7 08:00 - 14:00 PST, February 7 16:00 - 22:00 GMT, February, 8 03:00 - 09:00 AEDT [go to https://tinyurl.com/3zn32ujn to find your local time], with the following services potentially experiencing intermittent availability during these times:

Unavailable:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Authorship
Turnitin and TurnitinUK (including all Integrations)
Roster Sync
Paper to Digital
Gradescope (Code Similarity Reports, integration with LTI 1.3 and exporting submissions only)
Turnitin Clarity
iThenticate 2.0
iThenticate
iThenticate (via API)
Canvas Plagiarism Framework
Integrations through LTI 1.3

We regret any inconvenience this may cause.