View the latest Technology Alerts. |
Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| External IT Services Status (Vendor Status Information) | UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages. | N/A |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted either on this page, or our main Technology Alerts page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
- Notices* will be posted if an outage is planned for high impact services.
* Other changes may occur during our posted maintenance windows that will not have a formal notice.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue (if there are any)
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed