View the latest Technology Alerts. |
Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| External IT Services Status (Vendor Status Information) | UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages. | N/A |
| Updating the statuses of Jira tickets | If you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy. | 2022-09-20 |
| Kognito | Some users are being told inside of Kognito that their training courses are incomplete despite finishing both the course and the post-course survey. The recommended fix is an internal record update by ITS. | 2023-08-23 |
| DocuSign | Wrong Number of Documents on DocuSign Homepage The number of envelopes in each status on the blue Dashboard pane at the top of the DocuSign homepage is different from the number on the "Agreements" page. Only the Agreements page contains the accurate number of envelopes in each status. The vendor is working on a solution to the issue. | 2024-03-15 |
| CrowdStrike Bad Update Issue | A few devices on campus may still be affected by the CrowdStrike outage that occurred on July 19th. Key symptoms include:
If you're experiencing any of these issues, please submit a ticket. | |
| Course Registration | When registering for courses, advisors and students may encounter a blank screen or missing text boxes. Clearing your browser's cache or selecting Control + F5 will resolve the issue. | 2024-08-06 |
| Certified Knowledge Worker Refresher Delayed Module Completion | Some users have reported that when completing modules in Canvas for a course, the module will reflect as not completed. However later in the day the training will finally reflect as completed. Users are advised to allow for 60 minutes for the training to reflect as complete in Canvas before completing the rest of the training. | 2024-08-22 |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted either on this page, or our main Technology Alerts page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
- Notices* will be posted if an outage is planned for high impact services.
* Other changes may occur during our posted maintenance windows that will not have a formal notice.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue (if there are any)
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed