Overview

The following services are supported by the ITS Help Desk for students, faculty, and staff. For support hours, please see the ITS Help Desk Hour of Operation.

Account Support

• ArgoNet and MyUWF Accounts
  • Account Activation
  • Password Recovery
  • Username Recovery
• Florida Shines Logins
• G Suite
  • Calendar
  • Drive
  • Gmail
  • Groups
  • Meet

eLearning Support

• Blackboard Collaborate
• eLearning
• eLearning Guest Access
• Respondus Lockdown Browser
• TurnItIn
• Turning Point Clickers

MyUWF Support

• ArgoApps
• Atomic Learning/Hoonuit
• Citrix Receiver
• Confluence
• DocuSign
• Dynamic Forms
• File Storage (H Drives)
• Jira
• Kumo
• MyUWF
• Qualtrics
• Technology Alerts
  
  

Other Supported Services

• ArgoAir - Wireless
• Campus Computer Access
• Common Web Browsers (for issues relating to UWF services)
  • Apple Safari
  • Google Chrome
  • Microsoft IE 10 and 11
  • Microsoft Edge

• FTP
• Microsoft Office 365 Installation and Setup
• Spam/Phishing Response
• UWF.edu

Additional Services Provided for Faculty and Staff

For additional software and services provided for faculty and staff, please see ITS Help Desk Software Support Standards for Faculty and Staff. 

FAQs