• Created by Unknown User (arichard), last updated on Oct 05, 2022 2 minute read

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Overview

Please do not hesitate to contact the ITS Help Desk when you encounter technical issues with ITS-supported services, or if you have any other questions, comments, concerns, or requests regarding the services we support.  

Ways to report technical issues to the ITS Help Desk

Please use one of the following four methods to report technical issues or breaches to the ITS Help Desk:

1. Submit a support ticket

For prospective, current, or former students; or for former employeesFor current employees


  • Visit ITS Service Catalog, to see a list of of the commonly requested services that ITS provides to UWF, as well as the preferred methods to obtain these services.
  • Visit Jira Service Desks, to see a list of all available support tickets an employee could submit.
    • Please know that some of these support tickets are restricted to certain departments and groups.


Submitting a support ticket requires active MyUWF/ArgoNet credentials.


If a ticket already exists for your issue....

Then publish a comment on that already existing ticket.

Visit UWF Service Desks and click Requests at the top right, to view and update your existing tickets.

2. Call us

Call us at 850.474.2075 during our "Fully Staffed" or "Limited Staff" hours of operation.

Be in front of a desktop or laptop computer when you call.  We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.

3. Email us

Email us at helpdesk@uwf.edu during our "Fully Staffed" or "Limited Staff" hours of operation..

4. Visit us

Visit us in Building 79 during our "Face-to-face" support hours.

Bring the devices that are experiencing issues.

Bring your photo ID too, just in case we have to verify your identity.

Known Issues

Please know that the ITS Help Desk maintains a public Technology Alerts page.  This page lists alerts for various widespread outages and other tech issues that affect UWF.

Response times

We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.

For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.

Employees should also review our ITS Help Desk Response and Resolution Expectations for additional details.

Related info



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu

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