Please do not hesitate to contact the ITS Help Desk when you encounter technical issues with ITS-supported services, or if you have any other questions, comments, concerns, or requests regarding the services we support.
Ways to report technical issues to the ITS Help Desk
Please use one of the following four methods to report technical issues or breaches to the ITS Help Desk:
1. Submit an ITS Support Ticket
For prospective, current, or former students; or for former employees
Visit ITS Service Catalog, to see a list of of the commonly requested services that ITS provides to UWF, as well as the preferred methods to obtain these services.
Visit Jira Service Desks, to see a list of all available support tickets an employee could submit
Please know that some of these support tickets are restricted to certain departments and groups.
Submitting a support ticket requires active MyUWF/ArgoNet credentials.
If you're able to log in to MyUWF, then you likely have active MyUWF/ArgoNet credentials.
If you're unable to log in to MyUWF, then you may to do one of the following:
Be in front of a desktop or laptop computer when you call. We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.
Bring your photo ID too, just in case we have to verify your identity.
Known Issues
Please know that the ITS Help Desk maintains a public Technology Alerts page. This page lists alerts for various widespread outages and other tech issues that affect UWF.
Response times
We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.
For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.
