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ServiceStatus Page

Current Notifications: 

Accruent(EMS)https://status.accruent.com/No Live Feed
Amazon Web Services(AWS)https://status.aws.amazon.com/

Argos/Evisionshttps://status.evisions.com/

Maintenance for IRIS PRD Environment

Mar 27, 16:25 PDT
Completed - The scheduled maintenance has been completed.

Mar 27, 15:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 27, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 25, 13:46 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Blackbaudhttps://status.blackbaud.com/No Live Feed
Concurhttps://open.concur.com/#usNo Live Feed
Docusignhttps://status.docusign.com/

Could not retrieve https://status.docusign.com/rss/feed.xml - Page not found.

Duohttps://status.duo.com/

All Deployments: Duo Phone Call Authentication Failure for India Region

Jun 11, 05:21 EDT
Resolved - The issue affecting Phone call delivery to the India region has been resolved. Services are now fully operational.

Jun 11, 04:33 EDT
Investigating - We are currently investigating an issue causing phone call authentication failures In India on all our deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

Ellucian(Banner)https://status.elluciancloud.com/

Infrastructure Update: Processmaker for Ellucian Workflow Non-Production (All Regions)

May 26, 20:15 EDT
Completed - The scheduled maintenance has been completed.

May 26, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 23, 16:15 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Workflow infrastructure Processmaker update will be deployed to the non-production environment.

For deployment details per region, please see the product release (PR00041270 ) in the customer center :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=43ab740883d56ed48cecfbd6feaad3c6

Impact: The non-production environment will be unavailable during the infrastructure update window.

Note: This notice serves as an informational reminder. For comprehensive details about the product release, please refer to the product release.


Thank you,

Ellucian Cloud Team

Googlehttps://www.google.com/appsstatus#hl=en&v=status

RESOLVED: We're investigating reports of an issue with Gmail, Google Calendar, Google Chat, Google Cloud Search, Google Docs, Google Drive, Google Meet, Google Tasks, and Google Voice. We will provide more information shortly.

Incident began at 2025-06-12 17:58 and ended at 2025-06-12 23:00 (times are in Coordinated Universal Time (UTC)).

The detailed Incident Report is now available on the Google Cloud Service Health Dashboard at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Affected products: AppSheet, Gmail, Google Calendar, Google Chat, Google Cloud Search, Google Docs, Google Drive, Google Meet, Google Tasks, Google Voice

Instructure(Canvas)https://status.instructure.com/No Live Feed
JAMFhttps://status.jamf.com/

Jamf Security Cloud - secure DNS services are not working due to a wrong certificate

Jun 15, 04:31 UTC
Resolved - This incident has been resolved.

Jun 15, 04:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 15, 03:17 UTC
Identified - The issue has been identified and a fix is being implemented.

Jun 15, 03:02 UTC
Investigating - We are currently investigating this issue.

Panoptohttp://trust.panopto.com/

Panopto NA Cloud Notification 2025-05-22
May 22, 2025 10:14PM UTC
Investigating - The Panopto NA Cloud is experiencing an increased error rate in processing uploaded content.

We apologize for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
New uploads may fail to process, requiring manual reprocessing to complete.

May 22, 2025 10:48PM UTC
Investigating - The Panopto Engineering team is continuing to investigate this issue. The next update will be within 30 minutes.

May 22, 2025 11:15PM UTC
Investigating - The Panopto Engineering team is continuing to investigate this issue. The next update will be within 30 minutes.

May 22, 2025 11:47PM UTC
Investigating - The Panopto Engineering team is continuing to investigate this issue. The next update will be within 30 minutes.

May 23, 2025 12:08AM UTC
Identified - The source of the increased error rates has been identified. Our cloud operations team is applying a mitigation for the issue.

Our next update will be within 3 hours.


May 23, 2025 3:04AM UTC
Identified - Our cloud operations team continues to work on a mitigation for the issue.

Our next update will be within 3 hours.


May 23, 2025 5:42AM UTC
Identified - Our cloud operations team continues to work on a mitigation for the issue.

Our next update will be within 3 hours.


May 23, 2025 8:32AM UTC
Identified - Our cloud operations team continues to work on a mitigation for the issue.

Our next update will be within 3 hours.


May 23, 2025 10:51AM UTC
Identified - Our cloud operations team continues to work on a mitigation for the issue. They have been able to narrow down the issue to a subset of processing tasks affecting some sessions on some customers' sites on the NA cloud. They have taken manual mitigation steps to ensure that affected sessions up to this point are processed and viewable in a timely manner while working on a permanent fix.

Our next update will be within 3 hours.

May 23, 2025 1:56PM UTC
Identified - Our cloud operations team continues to work on a permanent fix for the issue as well as proactively ensure that affected sessions are processed in a timely manner.

Our next update will be within 3 hours.

May 23, 2025 4:18PM UTC
Resolved - The source of the outage has been mitigated and all affected recordings have been queued for processing. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

We are resolving this incident at this time, and Panopto engineers are completing a full root cause analysis. RCA will post here within seven days.

May 29, 2025 10:54PM UTC
Resolved - From May 22nd at 22:14 UTC to May 23rd at 13:18, the Panopto NA environment experienced increased error rates. The issue impacted a subset of processing tasks affecting some sessions on some customers' sites on the NA cloud. Unexpected network traffic patterns exposed an issue with database access. We apologize for any inconvenience this issue may have caused. We’ve created a bug to address the issue in a future release.

Parchmenthttps://parchment.statuspage.io/

Regular Maintenance

Dec 14, 08:22 PST
Completed - The scheduled maintenance has been completed.

Dec 14, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 14, 05:53 PST
Scheduled - We will be undergoing scheduled maintenance during this time.

Procarehttps://procaresupport.com/resources/procare-network-status/No Live Feed
Qualtricshttps://www.qualtrics.com/status/No Live Feed
Turnitinhttps://turnitin.statuspage.io/

Turnitin Service Incident - 2nd June 2025

Jun 2, 18:31 PDT
Resolved - We’ve fixed it!

Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate V1, Crossref and users who access these services via an integration might have experienced difficulties accessing the service. We’re pleased to confirm that the issue has now been resolved.

The incident occurred between the following times:

PDT: June 2nd, 17:00 - June 2nd, 18:21
BST: June 3rd, 01:00 - June 3rd, 02:21
AEST: June 3rd, 10:00 - June 3rd, 11:21

We regret any inconvenience this may have caused if you were impacted by today’s incident.

Jun 2, 17:59 PDT
Identified - The issue has been identified and a fix is being implemented.

Jun 2, 17:47 PDT
Investigating - We’ve run into some issues.

Turnitin is currently experiencing an unexpected service incident.

During this time, users of Turnitin, Turnitin UK, iThenticate V1, Crossref and users who access these services via an integration may experience difficulties accessing the service.

We invite you to track the progress of this incident while we work to bring the service back to optimum health.

Webexhttps://status.webex.com/

Webex Calling Dedicated Instance and UCM Cloud Service Maintenance: June 13, 2025
Locations: Frankfurt Data Center

Change #: CHG000000000204426

completed - This maintenance has been completed and all services are fully operational.
Jun 13, 23:30 UTC

in progress - The maintenance is currently in progress.
Jun 13, 22:00 UTC

scheduled - CUBE router will be patched for optimization. -- Scheduled Maintenance Window -- Start: Friday, June 13, 2025, 22:00 UTC Complete: Friday, June 13, 2025, 23:30 UTC -- Affected Services -- CUBE Router -- User Experience -- There will be minimal impact to end users & call processing will continue during the maintenance. In the rare event of a call drop, placing a subsequent call will restore connectivity, and all other services will remain uninterrupted. Note to Partner: Please provide this notice to any additional customer personnel that needs to be informed of this event. Please feel free to perform any testing post the change window, as might be required. Please reach out to us if you see any issues post-change. For help and support, visit our website at https://help.webex.com. Thank you for your patience as we continue to improve the Webex services.
May 30, 22:22 UTC

WEPAhttp://status.wepanow.com/No Live Feed
Zoomhttps://status.zoom.us/

Zoom Status - Incident History
Statuspage
Announcing service status page transition to www.zoomstatus.com

THIS IS A SCHEDULED EVENT Aug 13, 18:00 PDT  -  Aug 20, 18:00 PDT

Jun 3, 17:02 PDT
Scheduled - Zoom is introducing a new Zoom Service Status page, “www.zoomstatus.com”.

On August 14, 2025 from 1:00 to 2:00 AM UTC, status.zoom.us and status.zoom.com will be retired and www.zoomstatus.com will be the new official status site for Zoom. Furthermore, new e-mail notifications will come from no-reply@zoomstatus.com. To avoid any access issues, please add the www.zoomstatus.com site to your allow list if you filter internet access.

If you are a customer subscribed to the Zoom Service Status page via email, SMS, Webhooks, or Slack, we will ensure your subscriptions are transferred to the new www.zoomstatus.com page. However, please ensure any systems processing these requests are configured to support the new www.zoomstatus.com URL and/or no-reply@zoomstatus.com origination address (for example ensure spam filters do not block the address).

If you are a customer subscribed to the Zoom Service Status page via RSS/Atom feed, you will need to migrate to the new RSS/Atom feed on August 14, 2025 from 1:00 to 2:00 AM UTC.
For more information, please see our support documentation: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080997



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu

Tags and keyworkds: External IT Services Status Vendor Status Information UWF IT partners Status Vendor Status Information

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