Overview
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The following services are supported by the ITS Help Desk for students, faculty, and staff. For support hours, please see the ITS Help Desk Hours of Operation. |
Account Support
- ArgoNet and MyUWF Accounts
- Florida Shines Logins
- Google Workspace apps (such as Gmail, Calendar, Drive, Groups, and Meet)
eLearning Support
Other Supported Services
- ArgoApps
- ArgoAir - Wireless
- Campus Computer Access
- Citrix Receiver
- Common Web Browsers (for issues relating to UWF services)
- Google Chrome (RECOMMENDED)
- Firefox (RECOMMENDED)
- Apple Safari
- Microsoft Edge
- Confluence
- Students should not click Log In at the top right in Confluence
- DocuSign
- Dynamic Forms
- File Storage (H Drives)
- FTP
- Jira
- Microsoft Office 365 Installation and Setup
- MyUWF
- Qualtrics
- Spam/Phishing Response
- Technology Alerts
- UWF.edu
- UWF Mobile Apps
- Zoom
Unsupported Software
Software titles not listed above are considered unsupported. Unsupported software includes recommended and supported software that is older than the two most recent versions.
Additional Services Provided for Faculty and Staff
For additional software and services provided for faculty and staff, please see ITS Help Desk Software Support Standards for Faculty and Staff.
FAQs
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The ITS Help Desk may offer best effort troubleshooting for some services not listed above if it supports UWF business or the academic mission. Questions related to the use of software and services for schoolwork should be addressed by the course instructor. |
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