Please consult the External IT Services Status page for vendor status information. |
Current Alerts | |||||||
| Alert Priority | Date Posted | Alert | |||||
|---|---|---|---|---|---|---|---|
| Notice | Apr 10, 2026 12:54PM | Computer Quotes and Ordering Currently, industry-wide supply constraints are causing continuous shifts in multiple vendors hardware availability, subsequently affecting our ordering and quoting workflows. Please anticipate requiring extra time when submitting a quote request or making purchases. | |||||
| Notice | Nov 21, 2025 9:32AM | Network Maintenance Network Infrastructure maintenance is ongoing in Building 20E, please be mindful of equipment from work in progress. Users may experience intermittent network outages while the maintenance is underway. | |||||
Future Alerts | |||||||
| Alert Priority | Date Scheduled | Alert | |||||
| Notice |
May 21, 2026 8:30PM - 10:00PM | Jira Unavailable Jira will be unavailable from approximately 8:30PM to 10:00PM for routine maintenance. | |||||
| Notice |
May 21, 2026 8:30PM - 9:30PM | Confluence Unavailable Confluence will be unavailable from approximately 8:30 to 9:30 for routine maintenance. | |||||
| Notice |
May 28, 2026 8:30AM - 5:00PM | Duo Authentication Changes To improve account security, UWF has updated supported Duo authentication methods. Phone call and SMS text message authentication are no longer supported. Supported methods now include: • Duo Mobile push notifications • Security keys (such as YubiKeys) If you already use the Duo Mobile app for push notifications, no action is required. Contact the ITS Help Desk for assistance. | |||||
| Notice |
May 30, 2026 7:00AM - 11:00AM | Scheduled Banner maintenance Due to scheduled maintenance, Banner and Oracle will be unavailable on Saturday, May 30th from 7:00 a.m. to 11:00 a.m. As a result, many applications that rely on these systems will also be unavailable during this time. For a list of affected applications, please visit: https://confluence.uwf.edu/x/CgC8 | |||||
Visit Reporting technical issues to the ITS Help Desk to request assistance from ITS.
Consult the ITS Service Catalog for a complete list of services available.
Reference the Notes and Workarounds for more information about alerts & workarounds.
Planned maintenance typically occurs within published maintenance windows.
Report an IT Security Incident.
| Alert Legend | Meaning |
|---|---|
| Priority 1 | The system is completely down. No one can use it at this time. |
| Priority 2 or Priority 3 |
|
| Notice | The system has upcoming maintenance or upgrades scheduled. The system may be down during this period |