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  Please consult the External IT Services Status page for vendor status information.

  Current Alerts
Alert PriorityDate PostedAlert
Priority 3 Apr 12, 2022 11:55AM Some DocuSign documents not showing in inbox   When scrolling through the default DocuSign inbox view, some documents may not show up until a user searches for them. The search will run successfully, and then the documents will show up in the default inbox view when the user scrolls through it again. This behavior is "reset" and steps must be repeated when a user closes and reopens DocuSign. The vendor is currently working on the issue.
  Future Alerts
Alert PriorityDate ScheduledAlert
Notice May 12, 2023
7 days 4 hrs
Google Storage Quota for Students   Beginning May 12, 2023, a 50 GB Google storage quota will be enforced on student Google accounts. Please visit Managing Google Storage for Students for more information and tips to manage storage.
Notice Mar 30, 2023
10:00AM - 9:30AM
Docusign internal API Update   An update to the internal Docusign api will take place Thursday morning between 9:00 and 9:30. The Docusign automation that adds envelopes into BDM could be interrupted during this time.
Recently Closed
Alert PriorityDate ClosedAlert
Priority 3 Mar 29, 2023 11:49AM
(Posted Mar 29, 2023 11:48AM)
Cox WAN Remote Sites   

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  Consult the ITS Service Catalog for a complete list of services available.

  Reference the Notes and Workarounds for more information about alerts & workarounds.

  Planned maintenance typically occurs within published maintenance windows.

  Report an IT Security Incident.

Alert LegendMeaning
Priority 1

The system is completely down. No one can use it at this time.

Priority 2 or
Priority 3
  • The system has bugs that may affect some users.
  • The system may be down for some users, but not all.

The system has upcoming maintenance or upgrades scheduled.  The system may be down during this period

ITS Help Desk

(850) 474-2075