Overview

All active and recently closed technology alerts, outages, and announcements will be listed below along with the scheduled maintenance windows.

This page is maintained by ITS, and it only lists alerts, outages, and announcements that ITS manages.

IT Security

Refer to the UWF IT Security website to stay current on vulnerabilities and security concerns that may affect you.

Alert Legend	Meaning
Priority 1	The system is completely down. No one can use it at this time.
Priority 2 or Priority 3	The system has bugs that may affect some users. The system may be down for some users, but not all.
Notice	The system has upcoming maintenance or upgrades scheduled.

Posted Alerts

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Current IT Alerts as of 07/08/2020 03:00 AM

Alert Priority	Service	How Long	Reason
Closed in the Last 24 hours
Notice	Degree Works System	11 days	Degree Works Unavailable Degree Works will be unavailable from June 26th until July 7th at 8am for a major system upgrade. Please see under "Additional Notes and Workarounds" for more details regarding Applications and processes affected during the outage.
Future
Notice	Banner Browser	Jul 9 7:30 AM 1 day	Banner Link Hub & Banner Browser On July 9th, Banner Link Hub will be renamed to 'Link Hub' and Banner Browser will be renamed to 'Remote Link Hub'. Occurrences of the names will be updated in various locations however existing links will still work. Remote Link Hub will be supported by new servers and accessible via ArgoApps in addition to the traditional RDP method (ArgoApps supports Chrome OS).
Notice	Jira	Jul 16 5:45 AM 1 hr 15 mins	Upcoming Jira Unavailability Jira will be unavailable on July 16th from 5:45am-7:00am due to a scheduled system upgrade.

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Additional Notes and Workarounds

Product/Service	Notes and Workarounds	Last Updated
External IT Services Status (Vendor Status Information)	UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages.	N/A
Confluence	When updating pages in Confluence please double-check any embedded images still show properly after saving. If you are affected by a bug (CONFSERVER-55928), which replaces embedded pictures with an "unknown attachment" message when updating pages, follow this work around: Make a note of your recent changes Open Page History Revert to the last version of the page where the images where properly shown Re-attempt to update the page with the latest modifications	2020-06-30
Classic Hangouts Migration to Google Chat	As of Monday, June 15th, classic Hangouts (hangouts.google.com) was disabled and was officially replaced with Google Chat. You now have access to great new features, such as an upgraded Gmail integration and the ability to chat with external users (such as faculty and staff). For more information, see Switching to Chat from classic Hangouts.	2020-06-09
Webex Meetings Audio/Video Delay	Users experiencing audio or video lag in Webex Meetings, may be able to resolve the issue with the following workarounds: Choose audio over video: Webex will suggest or automatically lower your resolution and may eventually turn off your video to adapt to your network quality. You can also do this at any time. Learn more at http://cs.co/slow-connection. Build in breaks: You can get a faster join experience by joining 5 minutes early or even better yet - schedule meetings on the 15th or 45th minute of the hour. Switch to call-in audio: If your internet audio and video experience or call me/call back does not work, you can keep collaborating. Call in using the dial-in numbers in your meeting invitation to join via your cell phone or landline. If the primary phone number that is provided is temporarily unavailable, the invite includes a long list of other global call-in numbers you can try. Learn more at http://cs.co/dial-in.	2020-03-24
CAS Prod Service/Chrome	Some users are reporting a 'hang' when first logging into a CAS-integrated service. As a workaround, close and reopen your Chrome web browser.	2019-08-27
Adding events from UWF Calendar to Google Calendar	Users receive emails from the UWF Calendar when they add an event to their Google Calendar. Due to an issue, the emails are blank, and users are unable to accept the invitation. Institutional Communications is aware of the issue and has notified the third-party vendor who supports that integration.	2019-04-19
Tableau Desktop	Some Tableau Desktop users with a Mac may have issues connecting to Oracle and/or SQL Server after upgrading Tableau Desktop to version 2020.1. Workaround is to continue using version 2019.1 for now.	2020-04-21

Alert Handling

How do we define an alert

All of the following must apply:

We can consistently reproduce an unexpected behavior.
An issue is generating a number of responses from the UWF community.
An alert is posted on this page.
Either ITS or the third-party vendors are aware of the issue.
Either ITS or the third-party vendors are actively working to resolve the issue.

What to expect from an alert

ITS will make best efforts to provide the following for each alert:

What is expected to occur
What actually occurs
What are the workarounds for the issue
Which departments and third-party vendors are working to resolve the issue
When was the alert posted
When was the alert closed

ITS Maintenance Window

^CST	^Monday	^Tuesday	^Wednesday	^Thursday	^Friday	^Saturday	Legend
System Maintenance Time is a block of time endorsed by InfoSys when online systems are "not expected" to be operational. This does not mean that systems will always be down; there is a possibility online systems will be inoperable during that time due to planned maintenance. It is our standard practice to avoid maintenance whenever possible in these cases: weekends and Mondays associated with the bi-weekly payroll cycle end-of-term processing (From grades-due "Tuesday" thru Friday) first week of classes BOT meeting days recent instability of critical ITS services other conflicting scheduled upgrades/fixes
Standard Working Hours are M-F 8am - 5PM, during which time no routine maintenance will be planned if at all possible.
^{12:00 am - 1:00 am}							*	Any system (except Banner Core Systems: Banner Student, HR, Finance)
^{1:00 am - 2:00 am}	^JR	^JR	^JR		^JR		$	Any system - however coordination and awareness is imperative because server or network changes may affect your work (at your own risk)
^{2:00 am - 3:00 am}							B	Banner ERP systems and associated systems
^{3:00 am - 4:00 am}							Bopt	Banner ERP systems and associated systems (reserved for anticipated longer outages which can't fit into the regular Wednesday window)
^{4:00 am - 4:30 am}				^{P N $}			N	Network
^{4:30 am - 5:00 am}				^{P N $}			P	Server and Workstation Patching
^{5:00 am - 5:30 am}				^{P N $}			JR	Jira Re-indexing
^{5:30 am - 6:00 am}			^B	^{P N $}
^{6:00 am - 6:30 am}		^*	^B	^{P N $}	^*	^Bopt
^{6:30 am - 7:00 am}		^*	^B	^{P N $}	^*	^Bopt
^{7:00 am - 7:30 am}			^B			^Bopt
^{7:30 am - 8:00 am}						^Bopt
^{Standard working hours}						^{Bopt (8-10am)}
^{5:00 pm - 9:00 m}					^Bopt
^{9:00 pm - 12:00 am}					^Bopt

ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu

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