Overview
All active and recently closed technology alerts, outages, and announcements will be listed below along with the scheduled maintenance windows.
This page is maintained by ITS, and it only lists alerts, outages, and announcements that ITS manages.
IT Security
Refer to the UWF IT Security website to stay current on vulnerabilities and security concerns that may affect you.
| Alert Legend | Meaning |
|---|---|
| Priority 1 | The system is completely down. No one can use it at this time. |
| Priority 2 or Priority 3 |
|
| Notice | The system has upcoming maintenance or upgrades scheduled. |
Posted Alerts
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Current IT Alerts as of 11/13/2019 11:00 AM
| Alert Priority | Service | How Long | Reason | ||||
|---|---|---|---|---|---|---|---|
| Closed in the Last 24 hours | |||||||
| Priority 3 | Other UWF Remote Sites and Services | 6 days 4 hrs 51 mins | Network issues Users at the Museum of Commerce may be unable to access the Internet. ITS is aware of this issue, and is actively working towards a resolution. | ||||
| Future | |||||||
| Notice | Internet Connectivity | Nov 14 5:00 AM 2 hrs | Network issues Users on the UWF network may experience sporadic issues accessing the Internet during this maintenance window (November 14, 5 AM - 7 AM). | ||||
| Notice | Confluence | Nov 14 6:30 AM 30 mins | Confluence Unavailability Confluence will have brief unavailability Thursday morning for scheduled maintenance. | ||||
| Notice | Academic/Hosted Enterprise SQL System | Dec 21 8:00 AM 16 hrs | Centralized Hosting Database Upgrade We need to perform a necessary upgrade on our centralized hosting database. The following services will be unavailable for approximately 16hrs (or less)
| ||||
| Notice | Banner ODS | Dec 26 7:00 AM 6 days | ODS Upgrade The Operational Data Store (on which many important reports and processes rely) will be OFF-LINE for an extended period of time at the end of the year for a necessary upgrade. It is expected to be back ON-LINE by Jan 1st, 2020. | ||||
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Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| Jira email notification changes | Jira email notifications are now grouped into one email. You’ll still receive a separate email for each ticket; comments, changes to ticket fields, and attachment changes that occurred on a ticket within the last 10 minutes will be included in a single email. Mentions usually mean someone needs your immediate attention, so all mentions on a ticket from the last minute will be grouped together and delivered to your mailbox in a separate email. | 2019-11-06 |
| Windows 7 End of Support | Beginning January 14, 2020, Microsoft will no longer provide updates or support for Windows 7. This means computers with the Windows 7 operating system installed will no longer receive security patches to address vulnerabilities. Windows 7 computers owned by UWF should be updated to Windows 10 as soon as possible to remain secure. | 2019-11-04 |
| CAS Prod Service/Chrome | Some users are reporting a 'hang' when first logging into a CAS-integrated service. ITS is investigating the issue. As a workaround, close and reopen your Chrome web browser. | 2019-08-27 |
| Adding events from UWF Calendar to Google Calendar | Users receive emails from the UWF Calendar when they add an event to their Google Calendar. Due to an issue, the emails are blank, and users are unable to accept the invitation. Institutional Communications is aware of the issue and has notified the third-party vendor who supports that integration. | 2019-04-19 |
| eLearning System Status | eLearning System Status - This website is maintained by the eLearning vendor and offers information on eLearning system performance and accessibility. | 2019-03-14 |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted on this page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed
ITS Maintenance Window
System Maintenance Time is a block of time endorsed by InfoSys when online systems are "not expected" to be operational. This does not mean that systems will always be down; there is a possibility online systems will be inoperable during that time due to planned maintenance. It is our standard practice to avoid maintenance whenever possible in these cases:
| |||||||||||
| Standard Working Hours are M-F 8am - 5PM, during which time no routine maintenance will be planned if at all possible. | |||||||||||
| CST | Daily | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Legend | ||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 12:00 am - 1:00 am | * | Any system (except Banner Core Systems: Banner Student, HR, Finance) | |||||||||
| 1:00 am - 2:00 am | JR | JR | JR | JR | $ | Any system - however coordination and awareness is imperative because server or network changes may affect your work (at your own risk) | |||||
| 2:00 am - 3:00 am | B | Banner ERP systems and associated systems | |||||||||
| 3:00 am - 4:00 am | Bopt | Banner ERP systems and associated systems (reserved for anticipated longer outages which can't fit into the regular Wednesday window) | |||||||||
| 4:00 am - 4:30 am | P N $ | N | Network | ||||||||
| 4:30 am - 5:00 am | P N $ | P | Server and Workstation Patching | ||||||||
| 5:00 am - 5:30 am | P N $ | JR | Jira Re-indexing | ||||||||
| 5:30 am - 6:00 am | B | P N $ | |||||||||
| 6:00 am - 6:30 am | * | B | P N $ | * | Bopt | ||||||
| 6:30 am - 7:00 am | * | B | P N $ | * | Bopt | ||||||
| 7:00 am - 7:30 am | B | Bopt | |||||||||
| 7:30 am - 8:00 am | Bopt | ||||||||||
| Standard working hours | Bopt (8-10am) | ||||||||||
| 5:00 pm - 9:00 m | Bopt | ||||||||||
| 9:00 pm - 12:00 am | Bopt | ||||||||||
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