Overview

Please do not hesitate to contact the ITS Help Desk when you encounter technical issues with ITS-supported services.  

Ways to report technical issues to the ITS Help Desk

Please use one of the following four methods to report technical issues or breaches to the ITS Help Desk:

1. Submit either a Student ITS Support Ticket (for prospective, current, or former students; or for former employees) or a Facstaff ITS Support Ticket (for current employees).
   
   • Submitting a support ticket requires active MyUWF/ArgoNet credentials.
     • If you're able to log in to MyUWF, then you likely have active MyUWF/ArgoNet credentials.
     • If you're unable to log in to MyUWF, then you may to do one of the following:
       • Activate your MyUWF/ArgoNet account, or
       • Recover your MyUWF/ArgoNet username or password.
2. Call us at 850.474.2075 during our hours of operation.
   • Be in front of a Windows or Apple computer when you call.  We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.
3. Email us at helpdesk@uwf.edu.
4. Visit us in Building 79 during our in-person support hours.
   1. Bring the devices that are experiencing issues.
   2. Bring your photo ID too, just in case we have to verify your identity.

Known Issues

Please know that the ITS Help Desk maintains a public Technology Alerts page.  This page lists alerts for various widespread outages and other tech issues that affect UWF.

Response times

We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.

For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.

Employees should also review our ITS Help Desk Response and Resolution Expectations for additional details.

Related info

• For students
  • Computer Purchase
  • ITS Help Desk Supported Services
• For employees
  • Computer Purchase
  • ITS Help Desk Software Support Standards for Faculty and Staff