Mar 27, 16:25 PDT
Completed - The scheduled maintenance has been completed.

Mar 27, 15:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 27, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 25, 13:46 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Oct 20, 07:20 EDT
Resolved - The issue affecting email delivery has been resolved. System performance has remained stable, and all services are functioning normally across deployments.
We’ll continue to monitor to ensure ongoing reliability. Thank you for your patience throughout this incident.

Oct 20, 05:44 EDT
Identified - We have identified the cause of the issue with email delivery with the Duo Admin Panel and are actively working to restore service.

Oct 20, 03:54 EDT
Investigating - We are currently investigating an issue affecting email delivery.

Our team is working to identify the root cause and restore full functionality as quickly as possible.
We'll provide updates as soon as more information becomes available.

Authentication is not impacted.

Thank you for your patience.

Dec 12, 12:00 EST
Resolved - Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.

Dec 11, 22:12 EST
Update - Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Normal system performance was restored, and engineers will continue to monitor overnight.

Dec 11, 17:31 EST
Monitoring - Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.

Dec 11, 16:28 EST
Identified - Ellucian engineers worked with our vendor partners to identify the issue and are working to develop a fix to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates

Dec 11, 15:30 EST
Update - Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We are working with our vendor partners and will continue to provide updates.

Dec 11, 14:26 EST
Update - Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates.

Dec 11, 13:21 EST
Update - Ellucian engineers are working to resolve an issue where some users' Experience cards are not appearing in the dashboard and we will continue to provide updates.

Dec 11, 12:27 EST
Update - Some Experience customers have reported intermittent issues with some cards not appearing in the dashboard. Ellucian engineering teams are continuing to troubleshoot and will continue to provide updates.

Dec 11, 11:25 EST
Investigating - Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.

Dec 10, 03:37 UTC
Resolved - This incident has been resolved.

Dec 10, 03:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 10, 01:53 UTC
Investigating - Date/Time: 2025-12-10 01:30 UTC

We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution.

Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users.
Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet)
Affected Regions: APAC (ap-northeast-1)

Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.

Dec 14, 08:22 PST
Completed - The scheduled maintenance has been completed.

Dec 14, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 14, 05:53 PST
Scheduled - We will be undergoing scheduled maintenance during this time.

Dec 11, 08:58 PST
Resolved - We’ve fixed it!

Due to an unexpected service incident, users accessing the services via the following products: Turnitin Similarity, SimCheck, Originality, Authorship, iThenticate V2, Crossref Similarity Check in Europe may have experienced difficulties logging in to their account. Users accessing these services via an integration may also have been affected.

We are pleased to advise that service has been restored.

The incident occurred between the following times:

PST: Thursday, 11 December 05:00–08:37
GMT: Thursday, 11 December 13:00–16:37
AEDT: Friday, 12 December 00:00–03:37

We regret any inconvenience this may have caused if you were impacted by today’s incident.

Dec 11, 08:31 PST
Investigating - We’ve run into some issues.

Turnitin Similarity, SimCheck, Originality, Authorship, iThenticate V2, Crossref Similarity Check in Europe are currently experiencing an unexpected service incident, users accessing these services via an integration may also be affected.

During this time, you may find that users are unable to log in or access this service.

We invite you to track the progress of this incident while we work to bring the service back to optimum health.