<!---Using free svg icons to enhance the look of this page--->
<link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.5.0/css/all.css" integrity="sha384-B4dIYHKNBt8Bc12p+WXckhzcICo0wtJAoU8YZTY5qE0Id1GSseTk6S+L3BlXeVIU" crossorigin="anonymous">

<!---Using different fonts for better titles--->
<link rel="stylesheet" href="https://fonts.googleapis.com/css">



<p><span style="font-size:larger;"><i class="fas fa-bullhorn"></i></span>&nbsp; View the latest <b><a href="https://confluence.uwf.edu/x/ToKtB">Technology Alerts</a></b>.</p>



Additional Notes and Workarounds

Product/ServiceNotes and Workarounds

Last Updated

External IT Services Status (Vendor Status Information)UWF relies on many third-party systems to function.  Many of these third-party systems have their own status webpages that the public can access.  Click the link to the left to see the statuses and links for these pages.N/A
Sharing Jira Tickets

As of the newest Jira upgrade on 11/18/2025, users listed under Shared With on the right side of a Jira ticket can no longer “@ mention” other users. To share the ticket with another customer, please use the Share button on the right side instead. Once shared, the recipient will automatically receive notifications for all future comments. 

Service Desk Team members will still be able to @ mention other team members.

Jira ticket with indications of the Shared With area and the Share button




Alert Handling

How do we define an alert

All of the following must apply:

  • We can consistently reproduce an unexpected behavior.
  • An issue is generating a number of responses from the UWF community.
  • An alert is posted either on this page, or our main Technology Alerts page.
  • Either ITS or the third-party vendors are aware of the issue.
  • Either ITS or the third-party vendors are actively working to resolve the issue.
  • Notices* will be posted if an outage is planned for high impact services.

* Other changes may occur during our posted maintenance windows that will not have a formal notice.

What to expect from an alert

ITS will make best efforts to provide the following for each alert:

  • What is expected to occur
  • What actually occurs
  • What are the workarounds for the issue (if there are any)
  • Which departments and third-party vendors are working to resolve the issue
  • When was the alert posted
  • When was the alert closed