<!---Using free svg icons to enhance the look of this page--->
<link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.5.0/css/all.css" integrity="sha384-B4dIYHKNBt8Bc12p+WXckhzcICo0wtJAoU8YZTY5qE0Id1GSseTk6S+L3BlXeVIU" crossorigin="anonymous">

<!---Using different fonts for better titles--->
<link rel="stylesheet" href="https://fonts.googleapis.com/css">



<p><span style="font-size:larger;"><i class="fas fa-bullhorn"></i></span>&nbsp; View the latest <b><a href="https://confluence.uwf.edu/x/ToKtB">Technology Alerts</a></b>.</p>



Additional Notes and Workarounds

Product/ServiceNotes and Workarounds

Last Updated

External IT Services Status (Vendor Status Information)UWF relies on many third-party systems to function.  Many of these third-party systems have their own status webpages that the public can access.  Click the link to the left to see the statuses and links for these pages.N/A
Updating the statuses of Jira ticketsIf you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy. 2022-09-20
KognitoSome users are being told inside of Kognito that their training courses are incomplete despite finishing both the course and the post-course survey. The recommended fix is an internal record update by ITS.2023-08-23
DocuSign

Wrong Number of Documents on DocuSign Homepage   The number of envelopes in each status on the blue Dashboard pane at the top of the DocuSign homepage is different from the number on the "Agreements" page. Only the Agreements page contains the accurate number of envelopes in each status. The vendor is working on a solution to the issue.


2024-03-15
CrowdStrike Bluescreen Issue

A few devices on campus may still be affected by the CrowdStrike outage that occurred on July 19th. Key symptoms include:

  • Blue Screen of Death (BSOD): Affected devices may display a blue screen with error messages, indicating a critical system failure.
  • Reboot Loop: Some devices may get stuck in a continuous reboot cycle, unable to start up correctly.

If you're experiencing any of these issues, please submit a ticket.




Alert Handling

How do we define an alert

All of the following must apply:

  • We can consistently reproduce an unexpected behavior.
  • An issue is generating a number of responses from the UWF community.
  • An alert is posted either on this page, or our main Technology Alerts page.
  • Either ITS or the third-party vendors are aware of the issue.
  • Either ITS or the third-party vendors are actively working to resolve the issue.
  • Notices* will be posted if an outage is planned for high impact services.

* Other changes may occur during our posted maintenance windows that will not have a formal notice.

What to expect from an alert

ITS will make best efforts to provide the following for each alert:

  • What is expected to occur
  • What actually occurs
  • What are the workarounds for the issue (if there are any)
  • Which departments and third-party vendors are working to resolve the issue
  • When was the alert posted
  • When was the alert closed