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Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| External IT Services Status (Vendor Status Information) | UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages. | N/A |
| Changes in bulk sending rules may impact email delivery | Google has tightened its bulk sending requirements, impacting email deliverability especially from senders with low sending or spam scores. Effective from February 1, 2024, Google mandates that senders exceeding certain thresholds must implement SPF/DKIM and DMARC email authentication for their domains. This measure aims to significantly reduce spam messages reaching Gmail users. | 2023-10-09 |
| Updating the statuses of Jira tickets | If you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy. | 2022-09-20 |
| Adobe Creative Cloud Sync | Recently, Adobe sent out an email regarding Creative Cloud Sync; Adobe will not allow sharing of files outside of an organization in February 2024, and they are discontinuing their Cloud Sync of user's files in October 2024. As we have many users who rely on Adobe products, the recommended solution from Adobe is to backup files locally and with services such as Google Drive. Google Drive (and similar services) is the recommended way to share these files. | 2023-08-02 |
| Kognito | Some users are being told inside of Kognito that their training courses are incomplete despite finishing both the course and the post-course survey. The recommended fix is an internal record update by ITS. | 2023-08-23 |
| Jira Date Fields | When filling out a date field on a Jira form, it's recommended to use the pop-up calendar. You will need to select the date, then click the "Confirm" button in the bottom left in order to fill in the field.
| 2024-02-01 |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted either on this page, or our main Technology Alerts page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
- Notices* will be posted if an outage is planned for high impact services.
* Other changes may occur during our posted maintenance windows that will not have a formal notice.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue (if there are any)
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed