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Additional Notes and Workarounds
| Product/Service | Notes and Workarounds | Last Updated |
|---|---|---|
| External IT Services Status (Vendor Status Information) | UWF relies on many third-party systems to function. Many of these third-party systems have their own status webpages that the public can access. Click the link to the left to see the statuses and links for these pages. | N/A |
| Citrix Workspace for Macs | Citrix Workspace for Mac users may experience issues if their Citrix application is not up-to-date. Error: "Unable to communicate with Authentication Manager service". The solution is to update the application to the latest version of the application installed for supported versions. https://support.citrix.com/article/CTX491310/workspace-app-for-mac-known-issue-march-23rd-2023 | 2023-04-04 |
| Adobe Acrobat Sign-in Prompt | Some users have reported being prompted to sign into Adobe while using the software. To prevent this message from reappearing, users can click the sign in button and sign in using their Google account. Users may need to exit and relaunch adobe after signing in to continue using the software. Please visit Signing in to Adobe Pro for additional details. | 2023-01-20 |
| Updating the statuses of Jira tickets | If you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy. | 2022-09-20 |
Alert Handling
How do we define an alert
All of the following must apply:
- We can consistently reproduce an unexpected behavior.
- An issue is generating a number of responses from the UWF community.
- An alert is posted either on this page, or our main Technology Alerts page.
- Either ITS or the third-party vendors are aware of the issue.
- Either ITS or the third-party vendors are actively working to resolve the issue.
- Notices* will be posted if an outage is planned for high impact services.
* Other changes may occur during our posted maintenance windows that will not have a formal notice.
What to expect from an alert
ITS will make best efforts to provide the following for each alert:
- What is expected to occur
- What actually occurs
- What are the workarounds for the issue (if there are any)
- Which departments and third-party vendors are working to resolve the issue
- When was the alert posted
- When was the alert closed