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<p><span style="font-size:larger;"><i class="fas fa-bullhorn"></i></span>&nbsp; View the latest <b><a href="https://confluence.uwf.edu/x/ToKtB">Technology Alerts</a></b>.</p>


Additional Notes and Workarounds

Product/ServiceNotes and Workarounds

Last Updated

External IT Services Status (Vendor Status Information)UWF relies on many third-party systems to function.  Many of these third-party systems have their own status webpages that the public can access.  Click the link to the left to see the statuses and links for these pages.N/A
Adobe Acrobat Sign-in PromptSome users have reported being prompted to sign into Adobe while using the software. To prevent this message from reappearing, users can click the sign in button and sign in using their Google account. Users may need to exit and relaunch adobe after signing in to continue using the software.2023-01-13
Red error message in Respondus LockDown Browser

When students open Respondus and log in to Canvas to take a quiz, they see a red error message that says,

Your browser does not meet the minimum requirements for Canvas.  Please visit the Canvas Community for a complete list of supported browsers.

Students should ignore these error messages and continue taking their quizzes.  

We have reached out to Respondus Support and Canvas Support, to resolve this issue.

Update:  This issue may be resolved.  Students may have to either check their Respondus browser for updates, or uninstall/reinstall Respondus.

2023-01-18
Updating the statuses of Jira ticketsIf you have back-end Jira access and are unable to change the status of only one particular ticket, the Jira form may have been filled out with an incorrect date format. Please have the customer re-submit the ticket and ensure that they submit any date fields in the format of MM/dd/yyyy.2022-09-20



Alert Handling

How do we define an alert

All of the following must apply:

  • We can consistently reproduce an unexpected behavior.
  • An issue is generating a number of responses from the UWF community.
  • An alert is posted either on this page, or our main Technology Alerts page.
  • Either ITS or the third-party vendors are aware of the issue.
  • Either ITS or the third-party vendors are actively working to resolve the issue.
  • Notices* will be posted if an outage is planned for high impact services.

* Other changes may occur during our posted maintenance windows that will not have a formal notice.

What to expect from an alert

ITS will make best efforts to provide the following for each alert:

  • What is expected to occur
  • What actually occurs
  • What are the workarounds for the issue (if there are any)
  • Which departments and third-party vendors are working to resolve the issue
  • When was the alert posted
  • When was the alert closed