Overview

Please do not hesitate to contact the ITS Help Desk when you encounter technical issues.  If you call, just be sure to be front of your computer, since we may have to remote in to your machine to investigate.

Ways to report technical issues or breaches to the ITS Help Desk

Please use one of the following methods to report technical issues or breaches to the ITS Help Desk:

• Submit an ITS Support Ticket.
  
  • This requires active MyUWF/ArgoNet credentials.
    • If you're able to log in to MyUWF, then you likely have active MyUWF/ArgoNet credentials.
    • If you're unable to log in to MyUWF, then you either have to
      • Activate your MyUWF/ArgoNet account, or
      • Recover your MyUWF/ArgoNet username or password.
• Call us at 850.474.2075.
• Email us at helpdesk@uwf.edu.

Response times

We'll make every effort to respond to tickets, calls, voicemails, and emails the day that we receive them, if we received them during our posted business hours.

For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.

Also review our ITS Help Desk Response and Resolution Expectations for additional details.