Active employees with questions related to access can visit the ITS Service Catalog, to see the various services provided by ITS and the preferred method to obtain access to these services.
If a ticket already exists for your issue....
Then publish a comment on that already existing ticket.
Visit UWF Service Desks and click Requests at the top right, to view and update your existing tickets.
Be in front of a desktop or laptop computer when you call. We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well.
Bring your photo ID too, just in case we have to verify your identity.
Known Issues
Please know that the ITS Help Desk maintains a public Technology Alerts page. This page lists alerts for various widespread outages and other tech issues that affect UWF.
Response times
We'll make every effort to answer calls and respond to tickets, voicemails, and emails the day that we receive them, if we received them during our posted business hours.
For tickets, voicemails, and emails we receive outside of our posted business hours, we'll respond the next time we're open.
