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System Maintenance Time is a block of time endorsed by InfoSys when online systems are "not expected" to be operational. This does not mean that systems will always be down, but allows for business understanding that ; there is a possibility that online systems will be inoperable during that time due to planned maintenance. It is our standard practice to avoid maintenance whenever possible in these cases:

  • weekends and Mondays associated with the bi-weekly payroll cycle

  • end-of-term processing

  • first week of classes

  • BOT meeting days

  • recent stability instability of critical ITS services in general

  • other conflicting scheduled upgrades/fixes

Standard Working Hours are M-F 8am - 5PM, during which time no routine maintenance will be planned if at all possible.
CSTDailySundayMondayTuesdayWednesdayThursdayFridaySaturday
12:00 am - 1:00 am

CM
eL-M







1:00 am - 2:00 am
eL-M JRJRJR
JR
2:00 am - 3:00 am
eL-M





3:00 am - 4:00 ameL-R eL-M





4:00 am - 4:30 ameL-R eL-M


P N $

4:30 am - 5:00 ameL-R eL-M


P N $


5:00 am - 5:30 ameL-R eL-M


P N $


5:30 am - 6:00 ameL-R eL-M

BP N $


6:00 am - 6:30 am


*BP N $
*Bopt
6:30 am - 7:00 am


*BP N $
*Bopt
7:00 am - 7:30 am



B

Bopt
7:30 am - 8:00 am






Bopt
Standard working hours






Bopt (8-10am)
5:00 pm - 9:00 m





Bopt

9:00 pm - 12:00 am
CM



Bopt



Legend
*Any system (except Banner Core Systems: Banner Student, HR, Finance)
$Any system - however coordination and awareness is imperative because server or network changes may affect your work (at your own risk)
BBanner ERP systems and associated systems
BoptBanner ERP systems and associated systems (reserved for anticipated longer outages which can't fit into the regular Wednesday window)
NNetwork
PServer and Workstation Patching
eL-MeLearning maintenance (only 4th sunday of the month)
eL-ReLearning re-indexing
CMCollaborate (Blackboard) Maintenance
JRJIRA Re-indexing