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Excerpt

Use our account recovery tool if you already have a MyUWF/ArgoNet account, but cannot remember your username or password.

You have to follow this process if you don't remember your credentials to access these services:

  • MyUWF
  • Gmail
  • ArgoAirEduroam
  • eLearning


Instructions

Step 1

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Expand
titleForgot your username
  • Verify your identity by choosing to provide your UWF ID# or the last four digits of your social security number and click Next

Recover Your Account Screen

  • Provide your last name on file with UWF and your date of birth. To minimize issues with formatting your birth date, utilize the calendar tool to the right of the birth date field. Click Next

Recover your account last name and date of birth

  • Your username will be provided on the screen. Please note that the username shown will be in all lowercase letters. If you know your password, you may go directly to https://my.uwf.edu and log in. If you don't know your password you can select the account provided and click Reset Password.  If you are provided the message No account found you may review the previous steps and try again. 

Recover your account username displayedImage Modified

Recover your account no account foundImage Modified



Expand
titleForgot your password
  • Verify your identity by choosing to provide your UWF ID# or the last four digits of your social security number and click Next

Recover your account screen

  • Provide your last name on file with UWF and your date of birth. To minimize issues with formatting your birth date, utilize the calendar tool to the right of the birth date field. Click Next

Recover your account last name and date of birth

  • Your username will be provided on the screen. Please note that the username shown will be in all lowercase letters. Click Reset Password to proceed with getting a new password for your account. If you are provided the message No account found you may review the previous steps and try again, or call the ITS Help Desk directly at (850)474-2075. 

Recover your account username displayed

Recover your account no account found

  • You will now be prompted to select what method to use to receive a verification code. Select the method you would like to receive this code by the verified external email address, a verified phone number, or a code that can be provided to an ITS Help Desk analyst. 


Expand
titleReset by verified External Email Address
  • A code will be sent directly to your verified external email address from no-reply@uwf.edu.
    Random Code
  • Provide the code received in your email in the verification code block and click Next

Recover Your Account

  • You will now be prompted to provide a new password on your account. You may use a randomly generated password or create your own password. You will need to select this option on the page. If you select a randomly generated password when ready click the check box next to I understand and click Next. 

Recover Your Account Random Password

  • If you select to create your own password the password must be between 12-20 character, starting with a letter, with at least one integer (0-9) or special character and cannot be a password you have used within the last 12 months. If you are creating your own password, you will need to meet all required specifications. The green checkmarks located on the right side of the page will indicate if your password meets this criteria. 

Recover Your Account

  • Click the checkbox next to the I understand and click Next. 
  • Your password will be updated in the system.


Expand
titleReset by verified mobile number
  • A text message will be sent to the number provided on file with UWF 

Code Texted

  • Enter the code provided from the text directly in the verification code box.

Recover Your Account

  • You will now be prompted to provide a new password on your account. You may use a randomly generated password or create your own password. You will need to select this option on the page. If you select a randomly generated password when ready click the check box next to I understand and click Next. 

Recover Your Account

  • If you select to create your own password the password must be between 12-20 character, starting with a letter, with at least one integer (0-9) or special character. If you are creating your own password, you will need to meet all required specifications. The green checkmarks located on the right side of the page will indicate if your password meets this criteria. 

Recover Your Account

  • Click the checkbox next to the I understand and click Next. 
  • Your password will be updated in the system.


Expand
titleCode provided to you by the ITS Help Desk
  • You may contact the ITS Help Desk directly at (850)474-2075 during support hours. 
  • The Help Desk analyst will first verify your identity and provide a verification code that will need to be provided.

Recover Your Account

  • You will now be prompted to provide a new password on your account. You may use a randomly generated password or create your own password. You will need to select this option on the page. If you select a randomly generated password when ready click the check box next to I understand and click Next. 

Recover Your Account

  • If you select to create your own password the password must be between 12-20 character, starting with a letter, with at least one integer (0-9) or special character. If you are creating your own password, you will need to meet all required specifications. The green checkmarks located on the right side of the page will indicate if your password meets this criteria. 

Recover Your Account

  • Click the checkbox next to the I understand and click Next. 
  • Your password will be updated in the system.



If a verified external email address or phone number is not an option or you do not have access to these delivery methods any longer, please call the ITS Help Desk at (850)474-2075 for assistance. 

Select a method to verify

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