FAQs

What are the ITS Help Desk hours of operation?	Visit ITS Help Desk website
Why can’t I log into eLearning?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075.
Why don’t I see all of my courses in eLearning?	Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075.
How do I cross-list/link my course?	Visit Linking eLearning Courses in Classmate or contact the Academic Technology Center for additional assistance (AskATC.uwf.edu).
How do I add a TA or student to my course?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075.
How can I get assistance with eLearning training or with instructional design for my course?	For faculty training, go to the AskATC website at http://askatc.uwf.edu.
How do I access MyUWF?	Visit Accessing MyUWF for detailed instructions regarding how you may access your account. You may also contact the ITS Help Desk during business hours for additional assistance.
How do I access my campus email account?	Visit Accessing Your UWF Gmail Account for detailed instructions regarding how you may access your email. You may also contact the ITS Help Desk during business hours for additional assistance.
Why can’t I connect to the wireless on campus?	Visit Configuring your device for ArgoAir. You may also contact the ITS Help Desk during business hours for additional assistance.
How do I get help for a problem with my computer hardware or software?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075.
Who do I contact for help with my financial aid, registration, admission application, or transcripts?	Contact Argo Central at http://uwf.edu/offices/argo-central
Where can I find the academic calendar?	Visit the Registrar at http://uwf.edu/offices/registrar/
Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)	Visit http://news.uwf.edu/ and http://uwfemergency.org/