FAQs

What are the ITS Help Desk hours of operation?	Visit ITS Help Desk website
Why can’t I log into eLearning?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
Why don’t I see all of my courses in eLearning?	Visit Finding your classes in eLearning. For additional assistance, submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
How do I cross-list/link my course?	Visit Linking eLearning Courses in Classmate or contact the Academic Technology Center for additional assistance (AskATC.uwf.edu).
How do I add a TA or student to my course?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
How can I get assistance with eLearning training or with instructional design for my course?	For faculty training, go to the AskATC website at http://askatc.uwf.edu.
How do I access MyUWF?	Visit Accessing MyUWF for detailed instructions regarding how you may access your account. You may also call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
How do I access my campus email account?	Visit Accessing Your UWF Gmail Account for detailed instructions regarding how you may access your email. You may also submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
Why can’t I connect to the wireless on campus?	Visit Configuring your device for ArgoAir. You may also submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
How do I get help for a problem with my computer hardware or software?	Submit a portal ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours for additional assistance.
Who do I contact for help with my financial aid, registration, admission application, or transcripts?	Contact Argo Central at http://uwf.edu/offices/argo-central
Where can I find the academic calendar?	Visit the Registrar at http://uwf.edu/offices/registrar/
Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)	Visit http://news.uwf.edu/ and http://uwfemergency.org/