Overview


The Certified Knowledge Worker Annual Refresher course allows employees to maintain their knowledge worker certification. It is a fully online course that features interactive training modules to help improve your cybersecurity awareness skills.

Becoming Eligible for the Refresher Course

You must first have obtained a Knowledge Worker Certification. Thereafter (around 9 months later), you will be eligible to take the refresher course to maintain your Knowledge Worker Certification. A reminder email will be sent to all Certified Knowledge Workers 3 months prior to their certification expiring. 

Taking the Course

Step 1 - Signing Up

  1. Navigate to the SCOOP app in MyUWF. 
  2. Under "Roles and Certifications" click the "Current" tab. 
  3. Click the link for the Certified Knowledge Worker Annual Refresher. 
  4. Upon clicking the link, you will be enrolled and passed through into the course located within Canvas. 

Step 2 - Completing the Course

Once in the course, begin by clicking the "Start Here - Welcome to the UWF Certified Knowledge Worker Annual Refresher course!" module. As you progress through the course, clicking on the content linked in each module will open an activity in a new tab in your web browser. After completing an activity, close the browser tab to return to the course. You may then click "Next" to progress to the next module. On graded activities, a grade of 80% or higher must be earned in order to unlock the next module. To complete the course, all modules must be completed, including the final "Conclusion" module. If you complete a module, but receive a message on the next module that not all prerequisites have been met, please refresh your page. If refreshing the page does not open the content, you may check your course progress by clicking on "Modules" on the left side of the screen to verify you have completed all required content. The course takes approximately 1-1.25 hours to complete and we strongly recommend taking the course in one sitting. 

Step 3 - Verifying the Renewal of Your Certification

Your certification should appear in SCOOP within 90 minutes. If your certification does not show as complete within 90 minutes, please contact the ITS Help Desk at (850) 474-2075. Your Knowledge Worker Annual Refresher certification will remain valid for one year after the completion date of this training. You will receive a reminder email 3 months prior to the expiration of the certification. At the time the email is received, you will be eligible to take the training again. This cycle will repeat annually. 

FAQs

Verify with your DISRep you are claimed to a department and that you have already obtained the initial Knowledge Worker Certification. If both of these requirements are met and you still cannot view the refresher certification, contact the ITS Help Desk at (850) 474-2075 so that we may investigate further. 

The new certification has been implement in order for UWF to meet state audit requirements, as well as keep best security practices fresh in the minds of faculty and staff. 

Some of the Systems and Services requiring Knowledge Worker Certification

  • create and send messages in Message Composer
  • view and update information in Banner *
  • Tableau access
  • Banner Security Request * form
  • Confluence access to create a personal space
  • Groups app in MyUWF
  • Military app in MyUWF
  • ability to use Duo
  • allowing remote users to RDP to computer resources without the use of VPN

* requires manual intervention to enforce



ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu


  • No labels