Overview

BeyondTrust Remote Support Camera Sharing allows UWF's technical support teams to use the camera on your mobile device to see what you see. This is beneficial for troubleshooting hardware problems, or verifying identification.  Visit the BeyondTrust InSight webpage for a brief video explaining how this application works.

You have complete control over what your camera is pointing at, and when your camera streams its live feed to UWF's technical support teams.  The UWF technical support staff member will end the live stream before the call ends.  Or if you wish, you may deactivate this camera-view function earlier in the call by simply closing the app.

Instructions

Step 1

Download the BeyondTrust Support app (for Android) or the BeyondTrust Support app (for iOS).

Step 2

Open the app.  You will see a screen similar to the screenshot below.

• For Site Name, enter supportdesk.uwf.edu.
• For Session Key, provide the seven-digit code that the UWF technical support staff member gives you.

Press Start after you've completed the above fields.

Step 3

Once the BeyondTrust session has begun, the app will provide a chat channel.  Click the camera icon in the top right (for Android) or at the bottom of the screen (for iOS).

After clicking this camera icon, your device may prompt you to allow camera access, or BeyondTrust view access to see what the camera sees.  Accept these permissions.

Android:

iOS:

Step 4

The UWF technical support staff member will now be able to see what your camera sees.

What your camera is pointing at:

What the UWF technical support staff member sees: