The Help Desk is closed on weekends, holidays, and any other times the University is closed (such as during severe weather).
Occasionally the Help Desk is also closed when there's a scheduled departmental meeting. When these closures occur, they are scheduled in advanced, and they are posted on the Technology Alerts page.
Staffing Schedule
*All times are CST
Fully Staffed
Monday - Friday 8:00AM to 5:00PM
Limited Staff
Monday - Thursday 5:00PM to 7:00PM (when classes are in session)
On Call
Responds to widespread system outages when the Help Desk is closed.
Face-to-face support
In-person support is available at the ITS Help Desk Walk-in Counter in Building 79, from 8:30 AM to 4:30 PM Monday through Friday.
There is a phone at this counter. Please pick up the phone; it is programmed to call the ITS Help Desk when you pick up the phone.
Classroom Support
Monday - Thursday 8:00 AM to 6:30 PM (when classes are in session)