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For Everyone
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foreveryone
foreveryone

via the ITS Support Center app in MyUWF or

What are the ITS Help Desk hours of operation?	Visit the ITS Help Desk website.
Why can’t I log into eLearning?

Submit a UWF Service Desk ticket

Visit Accessing eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours

for additional assistance

.

How do I

log into eLearning as a Continuing Education Student?

access MyUWF?

Visit Accessing MyUWF

Continuing Education students must log into Canvas directly from the Canvas Login Page

. For additional assistance,call the ITS Help Desk at 850-474-2075 during business hours.

How do I

register

access my

Clicker

campus email account?

Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or

Visit Accessing Your UWF Gmail Account. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours

for additional assistance

.

Why

don’t I see all of my courses in eLearning

can’t I connect to wireless on campus?

Visit

Finding your classes in eLearning

Configuring your device for ArgoAir. For additional assistance, submit

a Submit a UWF Service Desk ticket

a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075

during business hours for additional assistance.

How do I cross-list/link my course?

during business hours.
Where can I find the academic calendar?	Visit the Office of the Registrar website.
Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)	Visit the UWF Newsroom.
How can I get assistance with Yuja?	For faculty assistance, contact CTLT. For student assistance, submit a UWF Service Desk ticket

via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075

during

during business hours

for additional assistance

.

How do I

add a TA or student to my course?

use Zoom?

Visit Getting Started with Zoom.

For Students
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forstudents
forstudents

How do I log into eLearning as a Continuing Education Student?

Visit elearning.uwf.edu and select the Continuing Education button. For login issues, visit Continuing Education eLearning Account Activation and Recovery. For additional assistance,

Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or

call the ITS Help Desk at 850-474-2075 during business hours.
Why don’t I see all of the courses I registered for in eLearning?	Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

How can I get assistance with eLearning training or with instructional design for my course?

Who do I contact for help with my financial aid, registration, admission application, or transcripts?

Visit the Argo Central

For faculty training, visit the AskATC

website.

How do I

access MyUWF

take a Quiz that requires Respondus Lockdown Browser?

Visit

Accessing MyUWF for detailed instructions regarding how you may access your account. You may also

Installing and using Respondus LockDown Browser for Canvas quizzes (for students). For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours

for additional assistance.

.

For Faculty/Staff
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forfacstaff
forfacstaff

How do I access my campus email account?

Visit Accessing Your UWF Gmail Account for detailed instructions regarding how you may access your email. You may also submit a

Why isn't the course I teach published in eLearning?

Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a

UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075

during

during business hours

for additional assistanceVisit Configuring your device for ArgoAir. You may also submit a

.

Why can’t I connect to the wireless on campus?

How do I cross-list/link the course I teach?

Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a

UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075

during

during business hours

for additional assistance

.

How do I

get help for a problem with my UWF-owned computer or UWF-supported software

add a student to my course?

Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours

for additional assistanceHow can I get assistance with Panopto?

For faculty assistance, contact the Academic Technology Center.

For student assistance, s

.

Who do I contact for help with my financial aid, registration, admission application, or transcripts?

Contact Argo Central.

Where can I find the academic calendar?

Visit the Office of the Registrar website.

Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)Visit the UWF Newsroom and UWF Emergency websites.

How can I get assistance with eLearning training or with instructional design for my course?	For faculty training, visit the CTLT website.
How do I get help for a problem with my UWF-owned computer or UWF-supported software?	S

ubmit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

itfaq


How do I create a new course?	See Creating a development course in eLearning from Classmate and Requesting Activation for a New Special Course in eLearning or call the ITS Help Desk at 850-474-2075 during business hours.