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For Everyone
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Scenarios
Is school closed?
Visit the Registrar at http://uwf.edu/offices/registrar/
I need help with my financial aid, registration, admission application, transcripts
Contact Argo Central at http://uwf.edu/offices/argo-central
I don’t see all of my courses in Canvas.
| What are the ITS Help Desk hours of operation? | Visit the ITS Help Desk website. |
| Why can’t I log into eLearning? | Visit Accessing eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours. |
| How do I access MyUWF? | Visit Accessing MyUWF. For additional assistance,call the ITS Help Desk at 850-474-2075 during business hours. |
How do I access my campus email account? | Visit Accessing Your UWF Gmail Account |
| . For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours. |
I’d like to cross-list/link my course.
Visit Linking eLearning Courses in Classmate or contact the Academic Technology Center for additional assistance (AskATC.uwf.edu).
I’d like to add a TA or student to my course.
Why can’t I connect to wireless on campus? | Visit Configuring your device for ArgoAir. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours. |
Where can I find the academic calendar? | Visit the Office of the Registrar website. |
| Where can I find if there is a non-scheduled school closure? (e.g., inclement weather) | Visit the UWF Newsroom. |
| How can I get assistance with Yuja? | For faculty assistance, contact CTLT. For student assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours. |
I need some training on Canvas.
I need some instructional design help.
I need a Canvas site for my course.
For faculty training, go to the AskATC website at http://askatc.uwf.edu. Contact information is located at the bottom of the page.
| How do I use Zoom? | Visit Getting Started with Zoom. |
For Students
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| How do I log into eLearning as a Continuing Education Student? | Visit elearning.uwf.edu and select the Continuing Education button. For login issues, visit Continuing Education eLearning Account Activation and Recovery. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours. |
| Why don’t I see all of the courses I registered for in eLearning? | Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours. |
Who do I contact for help with my financial aid, registration, admission application, or transcripts? | Visit the Argo Central website. |
| How do I take a Quiz that requires Respondus Lockdown Browser? | Visit Installing and using Respondus LockDown Browser for Canvas quizzes (for students). For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours. |
For Faculty/Staff
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| Why isn't the course I teach published in eLearning? | Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a UWF Service Desk ticket |
via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours. |
I can’t connect to the wireless on campus.
How do I cross-list/link the course I teach? | Visit Managing eLearning preferences for my class in Classmate |
. For additional assistance, |
submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours. |
I’m having a problem with my computer hardware or software.
I can’t access my campus email account.
How do I add a student to my course? | Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours. |
How can I get assistance with eLearning training or with instructional design for my course? | For faculty training, visit the CTLT website. |
How do I get help for a problem with my UWF-owned computer or UWF-supported software? | Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF |
| or call the ITS Help Desk at 850-474-2075 during business hours. |
| How do I create a new course? | See Creating a development course in eLearning from Classmate and Requesting Activation for a New Special Course in eLearning or call |
| the ITS Help Desk at 850-474-2075 during business hours. |
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Contents
Useful Links
Technology Alerts - View active alerts
MyUWF Portal
general info (hours, location, etc.)
Search
ourOur Confluence Help Site
Public Knowledge Base
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Business Process Library (BPL) - How-to articles accessible to UWF employees
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