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For Everyone 
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What are the ITS Help Desk hours of operation?Visit the ITS Help Desk website.
Why can’t I log into eLearning?

Visit Accessing eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

How do I access MyUWF?Visit Accessing MyUWF. For additional assistance,call the ITS Help Desk at 850-474-2075 during business hours.

How do I access my campus email account?

Visit Accessing Your UWF Gmail Account. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

Why can’t I connect to wireless on campus?

Visit Configuring your device for ArgoAir. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

Where can I find the academic calendar?

Visit the Office of the Registrar website.

Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)Visit the UWF Newsroom.
How can I get assistance with Yuja?

For faculty assistance, contact CTLT.

For student assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

How do I use Zoom?Visit Getting Started with Zoom. 

For Students
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How do I log into eLearning as a Continuing Education Student?Visit elearning.uwf.edu and select the Continuing Education button. For login issues, visit Continuing Education eLearning Account Activation and Recovery. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
Why don’t I see all of the courses I registered for in eLearning?

Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

Who do I contact for

Handy Links

Technology Alerts - View active alerts

UWF Website

MyUWF Portal

UWF Emergency Website

ITS Help Desk general info (hours, location, etc.)

Respondus Information

Registration Menu

Search our Confluence Help Site

Public Knowledge base - How-to articles accessible without a login

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Business Process Library - How-to articles accessible to UWF employees

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Scenarios

Is school closed?

Visit the Registrar at http://uwf.edu/offices/registrar/

I need

help with my financial aid, registration, admission application, or transcripts?

Contact Argo Central at  http://uwf.edu/offices/argo-central

Visit the Argo Central website.

How do I take a Quiz that requires Respondus Lockdown Browser?Visit Installing and using Respondus LockDown Browser for Canvas quizzes (for students). For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

For Faculty/Staff 
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Why isn't the course I teach published in eLearning?

Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

How do I cross-list/link the course I teach?

Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

How do I add a student to my course?

Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

How can I get assistance with eLearning training or with instructional design for my course?

For faculty training, visit the CTLT website.

How do I get help for a problem with my UWF-owned computer or UWF-supported software?

Submit a UWF Service Desk

I don’t see all of my courses in Canvas.

Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk 850-474-2075.

I’d like to cross-list/link my course.

Visit the eLearning self-service website at  https://confluence.uwf.edu/x/PLJMB or AskATC.uwf.edu

I’d like to add a TA or student to my course.

Contact the ITS Help Desk during business hours for additional assistance

I need some training on Canvas.

I need some instructional design help.

I need a Canvas site for my course.

For faculty training, go to the AskATC website at http://askatc.uwf.edu. Contact information is located at the bottom of the page.

I am having problems accessing MyUWF. What do I do?Visit Accessing MyUWF for detailed instructions regarding how you may access your account. You may also contact the ITS Help Desk during business hours for additional assistance.I can’t log into Canvas.Submit aportal
ticketvia the ITS Support Center app
via
in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.

I can’t connect to the wireless on campus.

Visit Configuring your device for ArgoAir. For additional assistance, c
How do I create a new course? See Creating a development course in eLearning from Classmate and Requesting Activation for a New Special Course in eLearning or call
all
the ITS Help Desk at 850-474-2075 during business hours.

I’m having a problem with my computer hardware or software.

I can’t access my campus email account.

Call the ITS Help Desk 850-474-2075 or email helpdesk@uwf.edu.


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Contents

FAQs for Everyone

FAQs for Students

FAQs for Faculty and Staff

Technology Alerts - View active alerts

UWF Website

MyUWF

ITS Help Desk Information

Respondus Information

Registration Menu

University News


 

Search Our Confluence Help Site

Public Knowledge Base

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Business Process Library (BPL) - How-to articles accessible to UWF employees

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I can’t access MyUWF.Visit Accessing MyUWF. For additional assistance, call the ITS Help Desk 850-474-2075.