These Zoom Phone
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Billing Guidelines have been established to support the campus-wide transition to Zoom Phone, scheduled for completion
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by the end of the 2025-2026 fiscal year. The monthly telecom charges will be collected for June 2025, but starting with the new fiscal year, billing will be handled as follows:
Summary of Charges
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Auxiliary Units:
E&G Units:
All Units:
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Billing Details
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Billing Model
Auxiliary Units
Auxiliary units will be billed $270 per Zoom Phone (or Fax) line, assessed at the beginning of each fiscal year.
The charge is based on the unit’s active line count as of the billing date.
Units may add or remove lines throughout the year, but no additional charges or credits will apply until the next fiscal-year billing cycle.
E&G Units
E&G units do not incur the annual per-line charge, as these costs are centrally funded.
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Mid-Year Adjustments (Auxiliary Units Only)
The university reserves the right to adjust Auxiliary unit billing outside the normal annual cycle when:
A new unit is being established or onboarded mid-year, or
There is evidence of line-count manipulation (e.g., temporarily lowering line usage prior to the annual billing snapshot and reactivating lines afterward).
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Calling Plans
US and Canada
- The basic calling plan includes unlimited calling within the United States and Canada at no additional charge.
- The basic calling plan is automatically assigned to all Zoom Phone users, and to common area phones that require outbound dialing.
International
International dialing may be enabled upon request.
When approved, international dialing will be enabled only for the specific countries supported by Zoom and requested by the department.
Any international calling charges incurred during the billing cycle will be billed to the requesting department based on actual usage.
- Not all countries are available for International Dialing. However, the current costs for dialing these countries are listed here: https://zoom.us/billing/pbx/rates
- The list of current countries available to call are:
Expand title Show countries United States (no charge)
+1 Canada (no charge)
+1
American Samoa
+1
Argentina
+54
Australia
+61
Austria
+43
Bahamas
+1
Belgium
+32
Brazil
+55
Bulgaria
+359
Chile
+56
China
+86
Colombia
+57
Costa Rica
+506
Cyprus
+357
Czech Republic
+420
Denmark
+45
France
+33
Germany
+49
Gibraltar
+350
Guam
+1
Hong Kong SAR
+852
India
+91
Ireland
+353
Israel
+972
Italy
+39
Japan
+81
Korea (Republic of)
+82
Malaysia
+60
Mexico
+52
Netherlands
+31
New Zealand
+64
Norway
+47
Poland
+48
Portugal
+351
Puerto Rico
+1
Singapore
+65
Spain
+34
Svalbard and Jan Mayen Islands
+47
Sweden
+46
Switzerland
+41
United Kingdom
+44
United States Minor Outlying Islands
+1
Virgin Islands (U.S.)
+1
Calling Authorization
A long-distance PIN is no longer required.
Calling permissions are managed through the calling plan assigned to each Zoom Phone user.
Fax Services
Zoom Phone's online fax service is the preferred solution for faxing where feasible. See Zoom Online Fax for more information. Please note: a dedicated phone line is still required to receive faxes via this service.
Requests for fax services, including Zoom Online Fax or physical fax machine support, must be submitted through the standard telecommunications service request process.
3. Soft Phones, Physical Handsets, and Telecom Work Orders
Zoom Phones operate fully as soft phones, which generally eliminates the need for Telecom work orders for standard moves or changes.
However, any unit—Auxiliary or E&G—may incur Telecom work order charges if:
The unit deploys physical handsets, and
Telecom staff must perform work such as relocating a device, activating a network jack, on-site troubleshooting, or other hands-on support.
Work order charges will be applied per incident at the standard Telecom rate.
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Biennial Cost and Usage Review (All Units)
For both E&G and Auxiliary units, Zoom Phone usage levels, licensing costs, and overhead expenses will be reviewed once every two years.
The university may adjust annual per-line charges (for Auxiliary units) or central funding allocations (for E&G units) based on updated usage or changes in service costs.
Any adjustments will be communicated prior to taking effect
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5. Summary of Charges
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Auxiliary Units:
$270 per line per year, billed at the start of the fiscal year.
Charges may be adjusted every two years based on usage and overhead.
Mid-year line-count adjustments only under defined exceptions.
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E&G Units:
No annual line charge (centrally funded).
Central cost allocations may be adjusted every two years.
All Units:
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