These Zoom Phone Billing Guidelines have been established to support the campus-wide transition to Zoom Phone, scheduled for completion by the end of the 2025-2026 fiscal year. The monthly telecom charges will be collected for June 2025, but starting with the new fiscal year, billing will be handled as follows:

Summary of Charges

Auxiliary Units:

$270 per line per year, billed at the start of the fiscal year.
Charges may be adjusted every two years based on usage and overhead.
Mid-year line-count adjustments will be made only under defined exceptions.

E&G Units:

No annual line charge to the department (centrally funded).
Centrally funded cost allocations may be adjusted every two years based on current usage patterns.

All Units:

International dialing for the university’s Zoom Phone service is enabled upon request only. Any charges incurred will be billed to the requesting department at the end of the billing cycle.
Any additional Headsets or Physical desk phones must be purchased by the requesting department; ITS will provide information on where to purchase these devices as part of the standard telecommunications service request process.
To preserve a phone extension for a vacant line, the department must identify another employee to associate the extension with, to ensure the extension stays part of the department's available extensions. If this action isn't taken, the extension will be in the unassigned pool, available to be assigned to another department.

Billing Details

Billing Model

Auxiliary Units

Auxiliary units will be billed $270 per Zoom Phone (or Fax) line, assessed at the beginning of each fiscal year.

The charge is based on the unit’s active line count as of the billing date.
Units may add or remove lines throughout the year, but no additional charges or credits will apply until the next fiscal-year billing cycle.

E&G Units

E&G units do not incur the annual per-line charge, as these costs are centrally funded.

Mid-Year Adjustments (Auxiliary Units Only)

The university reserves the right to adjust Auxiliary unit billing outside the normal annual cycle when:

A new unit is being established or onboarded mid-year, or
There is evidence of line-count manipulation (e.g., temporarily lowering line usage prior to the annual billing snapshot and reactivating lines afterward).

Calling Plans

US and Canada

The basic calling plan includes unlimited calling within the United States and Canada at no additional charge.
The basic calling plan is automatically assigned to all Zoom Phone users, and to common area phones that require outbound dialing.

International

International dialing may be enabled upon request.
When approved, international dialing will be enabled only for the specific countries supported by Zoom and requested by the department.
Any international calling charges incurred during the billing cycle will be billed to the requesting department based on actual usage.
Not all countries are available for International Dialing. However, the current costs for dialing these countries are listed here: https://zoom.us/billing/pbx/rates

The list of current countries available to call are:

United States (no charge)	+1
Canada (no charge)	+1
American Samoa	+1
Argentina	+54
Australia	+61
Austria	+43
Bahamas	+1
Belgium	+32
Brazil	+55
Bulgaria	+359
Chile	+56
China	+86
Colombia	+57
Costa Rica	+506
Cyprus	+357
Czech Republic	+420
Denmark	+45
France	+33
Germany	+49
Gibraltar	+350
Guam	+1
Hong Kong SAR	+852
India	+91
Ireland	+353
Israel	+972
Italy	+39
Japan	+81
Korea (Republic of)	+82
Malaysia	+60
Mexico	+52
Netherlands	+31
New Zealand	+64
Norway	+47
Poland	+48
Portugal	+351
Puerto Rico	+1
Singapore	+65
Spain	+34
Svalbard and Jan Mayen Islands	+47
Sweden	+46
Switzerland	+41
United Kingdom	+44
United States Minor Outlying Islands	+1
Virgin Islands (U.S.)	+1

Calling Authorization

A long-distance PIN is no longer required.
Calling permissions are managed through the calling plan assigned to each Zoom Phone user.

Fax Services

Zoom Phone's online fax service is the preferred solution for faxing where feasible. See Zoom Online Fax for more information. Please note: a dedicated phone line is still required to receive faxes via this service.
Requests for fax services, including Zoom Online Fax or physical fax machine support, must be submitted through the standard telecommunications service request process.

Biennial Cost and Usage Review (All Units)

For both E&G and Auxiliary units, Zoom Phone usage levels, licensing costs, and overhead expenses will be reviewed once every two years.

The university may adjust annual per-line charges (for Auxiliary units) or central funding allocations (for E&G units) based on updated usage or changes in service costs.
Any adjustments will be communicated prior to taking effect.