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Please Note: Every attempt is made to solve each issue on first contact. However, some issues require escalation to an advanced support team. Campus closures, virus outbreaks, or other emergencies may delay the time necessary to complete requests. ITS reserves the right to “black out” certain times during the key, busiest time of the semester for certain request types due to the increased demand for ITS Help Desk services Please note that while we strive to exceed our expectations, high call volume times, such as the start of the semester, may result in a delayed response.
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| title | Network Connectivity Problem: 1 business day |
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- Wiring repairs will take longer, but ITS will attempt to make arrangements for alternate connectivity
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| title | Hardware Installation/Setup: 2 - 3 weeks from opening of work order |
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- Clients should not submit work order until the new computer is in their possession and they are ready for an analyst to pick up the computer.
- After picking up the existing computer: 2 - 3 weeks to finish and close the work order.
- During Summer and Fall semesters, when many departments make new computer purchases, the wait time may be longer.
- ITS reserves the option to impose a “blackout” time on revamps when the ITS Help Desk work load is significantly higher than normal. Please note that while we strive to exceed our expectations, high call volume times, such as the start of the semester, may result in a delayed response.
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| title | IP Request: Approximately 1 business day |
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