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Billing Details

Billing Model

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Auxiliary units will be billed $270 per Zoom Phone (or Fax) line, assessed at the beginning of each fiscal year.

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• A new unit is being established or onboarded mid-year, or

• There is evidence of line-count manipulation (e.g., temporarily lowering line usage prior to the annual billing snapshot and reactivating lines afterward).

Soft Phones, Physical Desk Phones, and Telecom Work Orders

Zoom Phone operates fully as a soft phone, which generally eliminates the need for Telecom work orders for standard moves or changes.

However, any unit - Auxiliary or E&G - may incur Telecom work order charges if:

• The unit deploys physical desk phones, and

Telecom staff must perform work such as relocating a device, activating a network jack, on-site troubleshooting, or other hands-on support

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Work order charges will be applied per incident at the standard Telecom rate.

Calling Plans

US and Canada

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• International dialing may be enabled upon request.

• When approved, international dialing will be enabled only for the specific countries supported by Zoom and requested by the department.

• Any international calling charges incurred during the billing cycle will be billed to the requesting department based on actual usage.

• Not all countries are available for International Dialing.  However, the current costs for dialing these countries are listed here: https://zoom.us/billing/pbx/rates
• The list of current countries available to call are:
  

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  title Show countries
  United States (no charge) +1 Canada (no charge) +1 American Samoa +1 Argentina +54 Australia +61 Austria +43 Bahamas +1 Belgium +32 Brazil +55 Bulgaria +359 Chile +56 China +86 Colombia +57 Costa Rica +506 Cyprus +357 Czech Republic +420 Denmark +45 France +33 Germany +49 Gibraltar +350 Guam +1 Hong Kong SAR +852 India +91 Ireland +353 Israel +972 Italy +39 Japan +81 Korea (Republic of) +82 Malaysia +60 Mexico +52 Netherlands +31 New Zealand +64 Norway +47 Poland +48 Portugal +351 Puerto Rico +1 Singapore +65 Spain +34 Svalbard and Jan Mayen Islands +47 Sweden +46 Switzerland +41 United Kingdom +44 United States Minor Outlying Islands +1 Virgin Islands (U.S.) +1

Calling Authorization

• A long-distance PIN is no longer required.

• Calling permissions are managed through the calling plan assigned to each Zoom Phone user.

Fax Services

• Zoom Phone's online fax service  is is the preferred solution for faxing where feasible. For consideration during the migration: By eliminating the need for physical fax machines, departments can improve collaboration and potentially reassign unused fax lines to other users. A single fax number can be configured with a shared fax inbox/outbox, allowing multiple authorized users to send, receive, and monitor faxes from one centralized location in the Zoom app.

• If a department chooses to purchase or install a new physical fax machine instead of using Zoom Phone, the department may be responsible for the cost of a Voice Gateway Adapter (VGA).

Additional charges apply for moves, adds, or changes associated with physical fax machines per incident at the standard Telecom rate

• See Zoom Online Fax for more information.  Please note: a dedicated phone line is still required to receive faxes via this service.

• Requests for fax services, including Zoom Phone fax Online Fax or physical fax machine support, must be submitted through the standard telecommunications service request process.

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