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Well, hello there!  You've been You were directed to this web page for one of several possible reasons:page because your office phone is being transitioned to Zoom Phone. One of the situations below likely applies to you.  Please keep in mind that "cutover day" is the day your phone number officially transfers to Zoom Phone.

Reason 1 - Your phone is gone!Reason 2 - You have a new phone next to your old phoneIf your phone number was moved to Zoom and you have no phone on your desk, please follow the 

1 - My old phone is gone

2 - I have both my old phone and a new phone

Your phone number has likely already been moved to Zoom Phone, and your old desk phone has been removed.

What you should do

Please follow the

Getting Started with Zoom Phone

steps

instructions to

access

begin using your phone on

your computer or personal mobile device.
  • If cutover day has not yet arrived, the Zoom Phone on-site team was given approval from your Department POC to remove your old phone ahead of cutover.  
  • If cutover day has arrived, well, we took your old phone because it wasn't working anyway.
  • We have been able to pre-configure the new phone you will use when the Zoom phone cutover day arrives

    • :

    • Your computer

    • Your university-issued device

    • Or your personal mobile device 

    If you were expecting a desk phone and do not have one, contact your Zoom Phone Department POC (Point of Contact).

    Good news — your new phone has already been pre-configured for you.

    What you should do

    • Continue using your

    Please keep using the

    • old phone until cutover day

    Get

    • Feel free to

    know

    • explore the

    features/functions of the new phone (you are welcome to use it to call out - just know the caller ID won't be your existing phone number until cutover day)

    • new phone’s features

    • You may be able to place outbound calls, but your current caller ID may not appear until cutover is complete

    Important

    After

    On or after

    cutover day, someone will

    be

    stop by to

    pick up

    remove your old phone.

    Reason
    3 -
    You
    I only have
    only
    a new phone
    Reason
    4 -
    You visited this web page without being directed here by a "calling card"
  • It's likely we were able to configure your new phone (just prior to or after cutover day) while you were away.
    • I scanned this QR code out of curiosity

    We likely completed your setup while you were away from your office, or, if cutover day hasn't arrived yet, we were given permission to remove your old phone early.

    What you should do

    Please follow the Getting Started with Zoom Phone

    steps to fully set up your account. 
    • You had FOMO (fear of missing out) so decided to visit to see what's going on.  You don't even have a phone. slightly smiling face 

    OR

    You currently have a phone in the old Siemens or Cisco system, and others in your area have calling cards. It's likely your configuration didn't allow us to set anything up ahead of time for you. We'll be by to see you on cutover day!

     instructions to:

    • Sign in

    • Finish setup

    • Learn how to use your new phone and Zoom Phone features

    Curious? We respect that.

    If others in your area received calling cards and you did not, one of these is probably true:

    • You do not currently have a university phone

    • Your phone setup requires additional work

    • We were not able to access your office when we visited

    If you currently use a Siemens or Cisco phone, there’s still a good chance we’ll be visiting your area on cutover day.


    Helpful Links

    • Getting Started with Zoom Phone

    • Training Resources

    • Zoom Phone FAQs

    • Support Contact Information

    Thank you for your patience as we modernize the university phone system.