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Press Start after you've completed the above fields.

fields for Site Name and Session KeyImage Modified

Step 3

Once the BeyondTrust session has begun, the app will provide a chat channel.  Click the camera icon in the top right (for Android) or at the bottom of the screen (for iOS).

After clicking this camera icon, your device may prompt you to allow camera access, or Bomgar view access to see what the camera sees.  Accept these permissions.

Android:

Camera iconImage Modified

iOS:

Camera iconImage Modified


Step 4

The UWF technical support staff member will now be able to see what your camera sees.

What your camera is pointing at:

image from cameraImage Modified

What the UWF technical support staff member sees:

screen that IT support seesImage Modified


Include Page
ILP:_Help Desk Footer
ILP:_Help Desk Footer