Overview

Clear communication and specific details are critical when reporting technical issues to the ITS Help Desk, or to anyone else.  These assist us in determining what is causing the issue, and how we can resolve the issue.  Sometimes it's time consuming to gather these details.  So to attempt to make reporting technical issues easier, we've compiled a comprehensive list of questions that we may need to be answered in your report to us.  Yes, answering these questions may take a significant amount of time up front.  But these answers could also save a considerable amount of time on the back-end, as these answers could help us diagnose and resolve your issue much faster.

Also know that, to get answers to the questions below, at least one of the following may have to occur:

1. We'll have to remote into your Apple or Windows computer.
2. You'll have to visit the ITS Help Desk in person.

Ways to report technical issues to the ITS Help Desk

• Call 850.474.2075 during our posted business hours
• Visit us in building 79 during our posted business hours
• Email us at helpdesk@uwf.edu
• Submit an ITS Support Ticket
  • Requires MyUWF/ArgoNet credentials
    
    • Activating your MyUWF/ArgoNet Account
    • Recovering Your MyUWF/ArgoNet Username or Password

Questions to answer

General questions

Questions for students

Questions for UWF employees

Network/Internet questions