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Please contact the ITS Help Desk by phone at (850) 474-2075 during our normal business hours and we will gladly assist you. Just be as the ITS Help Desk is unable to discuss account details via email. Be sure to be in front of your computer (a Mac or PC) when you call. We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well, as certain circumstances may require that a remote session be established for additional troubleshooting.
I know my username and my password, and my password meets the requirements for FloridaShines, but I still can't get logged in.
There may be a number of reasons for this. Some of those reasons are listed below:
| Reason | Solution |
|---|---|
| You don't have an active ArgoNet account. | Activate your ArgoNet account. |
You have not registered for classes at UWF in the past three semesters. | Please contact the Office of the Registrar at either (850) 474-2244 or registrar@uwf.edu. |
Your active ArgoNet account was temporarily disabled because of repeated unsuccessful login attempts. | Please contact the ITS Help Desk by phone at (850) 474-2075 during our our normal business hours and we will gladly assist you. Just be as the ITS Help Desk is unable to discuss account details via email. Be sure to be in front of your computer (a Mac or PC) when you call. We may have to remote in to assist, and if necessary, to troubleshoot and gather additional screenshots as well, as certain circumstances may require that a remote session be established for additional troubleshooting. |
| Any other reason or issue not listed here. |
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