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Citrix Receiver cannot connect to the server

Help resolving this error

If you have the Citrix Receiver/ICA client plugin installed for your web browser, try disabling it.

For Chrome Browsers:
1. Open a new tab and type chrome://plugins
2. Search for Citrix Receiver/ICA Client plugin
3. Disable the plugin and restart the browser.

In Firefox You can do this by:
1. Go to Tools->Add-ons
2. On the Add-ons page click on Plugins
3. Search for Citrix Receiver/ICA Client plugin
4. Disable the plugin and restart the browser.

You have not chosen to trust "USERTrust RSA Certification Authority"...

MacOS users only

These steps are intended for MacOS users only.

Help resolving this error

From the Citrix article on this error, the steps to resolve are as follows:

  1. Important! Make sure you are using the latest Citrix Receiver client (installation instructions)!

  2. Download the USERTrust RSA Certification Authority certificate

  3. Save the certificate to the Applications\Citrix ICA Client\keystore\cacerts folder (create this folder if it does not exist):


  4. Also, double-click the download USERTrust RSA Certification Authority certificate (which should open Keychain Access)
    USERTrust RSA Certification Authority certificate

  5. Open the 'USERTrust RSA Certification Authority' certificate, and choose 'Always Trust' from the 'When using this certificate' drop-down.
    always trust option 






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helpdesk@uwf.edu