| Phase | Meaning | ITS Responsibility |
|---|
| Requested | Idea through estimation | |
| Estimation | Rough estimate through approval | - Providing details to estimator
|
| (Pending) Approval | From approval to full program and design | - Available for Q/A to stakeholders
|
| Program and Design | From approved ideas through ready for construction. | - IT Operations staff review, and provide input on, and attend review meetings to discuss:
- fiber infrastructure
- premise wiring
- comm closet specifications
- voice/data equipment needs
- Audio/visual needs (offices, conference rooms, classrooms, etc.)
|
| Construction | From groundbreaking (or start of renovation) to substantial completion. | - Meet with, and provide access to, wiring vendors
- Routinely walk the site
- Order, configure, and deploy the voice/data equipment
- Review change orders / modifications
|
| Substantial Completion | From the end of construction/renovation through the Certificate of Occupancy. | - Provide phone instruments to occupants
- Test functionality of all systems (wired, wireless, phone, data, fire alarm, Nautilus Card, ArgoAlert
- Track issues in JIRA tickets for resolution
|
| Move-In | From Certificate of Occupancy through the Punchlist item. | - Respond to occupant tickets (prioritized based on occupant needs)
- Routinely visit the site
- Consult with LSP to address any issues
|
| Punchlist | From Final Walkthrough to Construction Completion | - Identify issues - report to project manager
- Create additional JIRA tickets as needed
- Identify ongoing support concerns; develop MOUs as needed.
|
| Maintenance Mode | From punchlist through normal operations | - Respond to JIRA ticket requests from occupants
|
