On Arrival to the Classroom

Starting the system

• Turned on classroom lights
  • Or: verified the classroom lights were already on
  • Or: notified a supervisor that the classroom lights are not working properly
• Powered on the lectern system in Video Conference Mode via the Crestron Touch Panel
  • Or: Shut down the already-running lectern system via the Crestron Touch Panel, waited for the doorbell sound, and powered on the lectern system
  • Or: Contacted appropriate support to address the issue
• Verified projector (74/109) OR large format display (FWB 4/460) turned on
  • Or: Contacted appropriate support to address the issue
• Verified room video conference displays turned on
  • Or: Contacted appropriate support to address the issue
• For 74/109 Only: Verified the projector screen came down
  • Or: Contacted appropriate support to address the issue
• Set Preview and Presentation sources to PC via the Crestron Touch Panel

Making a Test Call

• For Instructor Side Only: Initiated a test call to the remote room
  • Verified the Video Conference call connected
    • Or: Contacted appropriate support to address the issue
  • Verified remote room can be heard through the speakers
    • Or: Contacted appropriate support to address the issue
  • Adjusted VTC or VTC Room Volumes as necessary
    • Or: Contacted appropriate support to address the issue
  • Verified the remote room can hear the local room
    • Or: Contacted appropriate support to address the issue
  • Verified near and far end camera controls work properly
    • Or: Contacted appropriate support to address the issue
  • Verified instructor and student camera cameras display accordingly when selected under Near-End Control
    • Or: Contacted appropriate support to address the issue
  • Verified Mic Mute and Mics controls mute properly
    • Or: Contacted appropriate support to address the issue
  • Verified Self-View toggles on and off properly
    • Or: Contacted appropriate support to address the issue

Verify Source Functionality

• Verified Presentation view toggles on and off properly
  • Or: Contacted appropriate support to address the issue
• Verified PC displays and audio plays in both remote and local rooms
  • Or: Contacted appropriate support to address the issue
• Verified laptop source displays and audio plays properly in both remote and local rooms
  • Or: Contacted appropriate support to address the issue
• Verified VTC1 and VTC2 display properly as preview sources
  • Or: Contacted appropriate support to address the issue

Preparing for the Class

• Called the remote room
• Verified sending/receiving of audio and video
• Set local room camera to Instructor Camera
• Verified the facilitator of the remote room set their camera to Student Camera

During Class

• Addressed any technical issues the instructor encountered 
  • Or: Contacted appropriate support to address the issue

Upon Completion of the Class

• Verified all shutdown procedures have been completed after class has concluded
  • Verified call disconnected properly after pressing the Hang-Up button on the Crestron Control Panel
    • Or: Contacted appropriate support to address the issue
  • Verified projector shut down after pressing the shut down button on the Crestron Control Panel
    • Or: Contacted appropriate support to address the issue
• For 74/109 Only: Verified projector screen raised properly
  • Or: Contacted appropriate support to address the issue
• Verified each VTC display in the room turned off
  • Or: Contacted appropriate support to address the issue
• Verified doorbell sound played from the Crestron Touch Panel indicating the system is ready to be used again
  
  
• Notified appropriate support of any issues experienced during this checklist

FAQs

Who is "appropriate support"?

• Facilitators for each room have different contacts for additional support
  • FWB 4/460
    • Todd Chaloupka

    • Call (850) 314-6910

    • Or Email tchaloupka@uwf.edu

  • 74/109
    • ITS Help Desk
    • Call (850) 474-2075
    • Or dial 2075 and press 4 from any campus phone
    • ITS Help Desk Hours of Operation

Where can I review training documentation?

• See, 74/109 & FWB 4/460 Distance Learning Room Facilitator Guide

Where can I find troubleshooting scenarios?

• See, 74/109 & FWB 4/460 Troubleshooting Scenarios