The Zoom Phone team may have visited your office while you were away in preparation for UWF's phone service migration to Zoom Phone.

Before July 16: Continue using your current phone.
Starting July 16: Use Zoom Phone.

Your university phone number is not changing.

The way you make and receive calls may be changing, but your assigned phone number remains the same.


If you found a Zoom Phone calling card in your office, find the picture below that best matches your situation.

<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I have BOTH an old phone and a new Zoom phone.</b></span>
<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>My old phone is gone.</b></span>

What should I do?

Until July 16

  • Continue using your old phone
  • Feel free to explore the new phone’s features

Starting July 16

  • Begin using your new Zoom phone!
  • Disconnect your old phone and leave it on your desk for collection


Good news! On July 16th, your phone service will work through the Zoom app on your computer or mobile device.

What should I do?

  • Sign in to the Zoom app on your computer and/or mobile device
  • Beginning July 16, make and receive calls on Zoom Phone 
  • If you were expecting a desk phone, contact your department's Zoom Phone Department POC (Point of Contact)


<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I only have a new Zoom phone.</b></span>
<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I don't see my situation listed.</b></span>

What should I do? 

  • Complete remaining Zoom Phone setup tasks such as setting up your voicemail
  • Familiarize yourself with your new phone
  • Begin using it on July 16

We likely completed your setup while you were away from your office, or we were given permission to remove your old phone early.

If others in your area received calling cards and you did not, one of these is probably true:

  • You do not currently have a university phone

  • Your phone setup requires additional work

  • We were not able to access your office when we visited

If you currently use a Siemens or Cisco phone, there’s still a good chance we’ll be visiting your area on cutover day.

Need Help Getting Ready?

For setup instructions, training materials, and information about using Zoom Phone on your computer, mobile device, or desk phone, visit Getting Started with Zoom Phone.

Other Helpful Links