The following page outlines the retention rules applied to data collected in the Zoom Phone app which has not already been deleted by a user where applicable.
| Feature | Retention | Note |
|---|
| Call Logs | 365 days | - AI transcripts follow the Call Logs retention policy.
- Some of the call data will be kept in Charge Reports.
|
| Call Summaries | 365 days | - AI transcripts follow the Call Summaries retention policy.
- Call Summary retention periods must be equal to or shorter than call log retention periods and follow the same hierarchical lock mechanisms across organizational levels. When summaries are deleted by the retention policy, they are permanently removed, with the summary file ID remaining in call logs to indicate previous existence.
|
| Push to Talk Logs | 365 days | feature currently not available |
| Ad Hoc Recordings | 180 days | feature currently not available |
| Auto Call Recordings | 180 days | feature currently not available; Recordings must have auto-delete enabled manually to ensure that the recordings are permanently deleted after the retention period expires. |
| Voicemail | 180 days | - Retention applies to Zoom Phone only
- Any voicemail forwarded to email will remain in the email server based on its retention rules. See Google Workspace (Google Apps) for more information
|
| Videomail | 180 days | feature currently not available |
| SMS/MMS | 180 days |
|
| Fax | 365 days | - Retention applies to Zoom Phone only
- Any faxes forwarded to email will remain in the email server based on its retention rules. See Google Workspace (Google Apps) for more information
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