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These Zoom Phone Charging Guidelines have been established to support the campus-wide transition to Zoom Phone, scheduled for completion in Spring 2026. During the transition period, Telecom charges for each unit will be fixed at the amount of the last monthly Telecom bill issued immediately prior to that unit’s transition to Zoom Phone. Although monthly charges previously varied as lines were added or removed, this fixed amount will remain in place until the start of the next fiscal year. This approach ensures stable and predictable billing regardless of when - January, March, or any other month - a department is migrated to Zoom Phone.

Auxiliary Units:

$270 per line per year, billed at the start of the fiscal year.
Charges may be adjusted every two years based on usage and overhead.
Mid-year line-count adjustments only under defined exceptions.

E&G Units:

No annual line charge (centrally funded).
Central cost allocations may be adjusted every two years.

All Units:

Per-work-order Telecom charges may apply for physical handset support.

1. Billing Model

Auxiliary Units

Auxiliary units will be billed $270 per Zoom Phone line, assessed at the beginning of each fiscal year.

The charge is based on the unit’s active line count as of the billing date.
Units may add or remove lines throughout the year, but no additional charges or credits will apply until the next fiscal-year billing cycle.

E&G Units

E&G units do not incur the annual per-line charge, as these costs are centrally funded.

2. Mid-Year Adjustments (Auxiliary Units Only)

The university reserves the right to adjust Auxiliary unit billing outside the normal annual cycle when:

A new unit is being established or onboarded mid-year, or
There is evidence of line-count manipulation (e.g., temporarily lowering line usage prior to the annual billing snapshot and reactivating lines afterward).

3. Soft Phones, Physical Handsets, and Telecom Work Orders

Zoom Phones operate fully as soft phones, which generally eliminates the need for Telecom work orders for standard moves or changes.

However, any unit - Auxiliary or E&G - may incur Telecom work order charges if:

The unit deploys physical handsets, and
Telecom staff must perform work such as relocating a device, activating a network jack, on-site troubleshooting, or other hands-on support.

Work order charges will be applied per incident at the standard Telecom rate.

4. Biennial Cost and Usage Review (All Units)

For both E&G and Auxiliary units, Zoom Phone usage levels, licensing costs, and overhead expenses will be reviewed once every two years.

The university may adjust annual per-line charges (for Auxiliary units) or central funding allocations (for E&G units) based on updated usage or changes in service costs.
Any adjustments will be communicated prior to taking effect.