Why does the system say I don't have a record on file? 

• We (UWF) may have not processed your enrollment to the VA. Ensure all documentation has been submitted and an ECF was completed. 
• The VA hasn't processed your enrollment paperwork. 

Should I verify my enrollment if the system has the wrong credit hours?

• Yes, if the VA System displays the wrong number of course credits, still verify your enrollment. Contact our office immediately to correct your certification with the VA. 

When do I verify my enrollment? 

• You’ll need to verify your enrollment at the end of every month after your school starts. For example, if your school starts on August 5, you’ll need to verify your enrollment on or after August 31.

  If you were enrolled in school for any part of the month, you’ll need to verify your enrollment for that month. For example, if your school ends on May 5, you’ll need to verify your enrollment for the month of May on or after May 5

What if I don't verify my enrollment?

• The VA will not send your monthly benefits payment if you do not verify your enrollment. 

I verified my enrollment, when will I get my monthly benefit payment?

• The VA will process your benefit payment after you verify your enrollment. It can take roughly up to 5 days to arrive.

What if I don't get my funding after the 5 days?

• You can contact the VA through Ask VA to ask about your benefit payment.

  Contact us through Ask VA

  Or, you can call them at 888-442-4551 (TTY: 711). If you live outside of the U.S., call us at +1-918-781-5678.

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