Overview

Although GradesFirst contains a feature that allows students to schedule their own appointments, this feature does not allow different students to schedule for the same appointment slot. To allow multiple students to see the same ACE tutor at the same time, the students need to request appointments instead of scheduling them.

Instructions

Step 1

Make sure you have the Tutor Manager user role. See Giving and revoking various GradesFirst privileges to tutors.

Tutors with the Tutor Administrator user role (ACE Coordinator) and the Tutor Manager user role (tutors appointed by the ACE Coordinator) will be responsible for responding student requests.

Step 2

Go to gmail.com and log in to the ACE Lab account.

The inbox will contain an e-mail similar to the following:

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 22.png

Step 3

Open the e-mail. Make sure a preferred meeting time is listed.

Review Create a link that explains how to decline requests.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 33.png

Step 4

Note the student's name, the time the e-mail was sent, and the course the student needs help in.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 44.png

Step 5

Open a new tab. Go to uwf.gradesfirst.com.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 55.png

Step 6

Click the green "Tutors" tab.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 5.png

Step 7

You will see a list of all tutor requests for all UWF tutoring services. Restrict the list to just the requests sent to the location "Academic Center for Excellence" by clicking the 'Sort by location" drop-down menu and selecting "Academic Center for Excellence."

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 777.png

Step 8

Compare the student's name, the date and time of the request, and the course the student needs help in to those in the email in the ACE Lab's Gmail account. Also, make sure the student selected the location "Academic Center for Excellence."

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 77.png

Step 9

Check the box of the request you want to schedule, and then click the grey "Match Request" button.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 88.png

Step 10

Tutors who are unavailable will be highlighted red. Their names will be bold, and their available times will not be shown.

Tutors who are available will not be highlighted red, and their availability will be shown.

UWF Public Knowledge Base > Responding to a student's GradesFirst request to the ACE Lab > step 8.png

Step 9

Select the tutor that is available. A schedule should appear below.

FAQs

Use an expand section for each FAQ that you want to include. Copy and paste the expand section to create a new question. Make sure to edit the title of the expand section. Please remove this section if there are no FAQs.

This is the answer.

Previous/Next Steps

This section shows links to any procedures that should come before or after this one. Please remove this section if there are no Previous/Next Steps.

(Enter text here)

Contributors

This section shows all the users who have updated this particular page, or any pages that fall below it in the hierarchy of pages. (Processes and sub-processes)

Interested Parties

This section shows all users who are contributors, or who have added themselves, or have been added as a watcher of this process or any descendant pages.

Process Owner	Enter the department name or role of person who owns the business procedure
Status
Last Reviewed	Enter the month and year the process is being documented (April 2013)
Last Edited
Notes	Enter any notes for editing, reviewing or certifying the business process
Template	BPL Procedure v.1.0.1

Made with BPL Procedure Template v.1.1 10/09/2013 See the "Creating a new business procedure " procedure for step-by-step instructions on how to use this template!