Overview
Clear communication and specific details are critical when reporting technical issues to the ITS Help Desk, or to anyone else. These assist us in determining what is causing the issue, and how we can resolve the issue. Sometimes it's time consuming to gather these details. So to attempt to make reporting technical issues easier, we've compiled a comprehensive list of questions that we may need to be answered in your report to us. Yes, answering these questions may take a significant amount of time up front. But these answers could also save a considerable amount of time on the back-end, as these answers could help us diagnose and resolve your issue much faster.
Also know that, to get answers to the questions below, at least one of the following may have to occur. Please be prepared to take at least one of these actions when reporting technical issues to us:
- We'll have to remote into your Apple or Windows computer.
- You'll have to visit the ITS Help Desk in person.
Ways to report technical issues to the ITS Help Desk
- Call 850.474.2075 during our posted business hours
- Visit us in building 79 during our posted business hours
- Email us at helpdesk@uwf.edu
- Submit an ITS Support Ticket
- Requires MyUWF/ArgoNet credentials
- Requires MyUWF/ArgoNet credentials
Questions to answer
General questions
What are you expecting to happen? What is actually happening?
This will help us determine if our troubleshooting steps have actually resolved the issue
What are the specific steps to replicate the issue?
This will help us determine what the issue is.
What operating system are you using (e.g., Windows 10 or macOS Mojave)?
Some technical issues are specific to a operating system.
| Windows | macOS |
|---|---|
Is your operating system up to date? Which version is it?
Some technical issues are caused by an out-of-date operating system.